Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Importance of business glossary in knowledge management
Oct 8, 2021 • Selvaraaju Murugesan
If you have ever been to a group meeting where different teams discuss about important business topi...
How to use Zapier Integration to Connect your Apps with Docu...
Oct 1, 2021 • Pradeepa somasundaram
Document360 is a robust knowledge base software solution that allows you to create helpful documenta...
Quarterly round-up: A look back into Q3 2021
Sep 27, 2021 • Pratiksha Ramkumar
The world is changing rapidly and so are businesses. Businesses having a knowledge base perform so e...
Cool features to improve your knowledge base user experience
Sep 13, 2021 • Pratiksha Ramkumar
Giving the best reading experience to your knowledge base user is not just about the quality of the ...
Ease your link validation process with Ignore URL
Sep 3, 2021 • Pratiksha Ramkumar
Ever got frustrated while clicking on a link, and the page was not available It must be an unpleasan...
A Guide to Write Help Center Articles: Best Practices
Aug 31, 2021 • Kingson S
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
How to Build a Powerful Knowledge Base Chatbot for Smarter C...
Aug 27, 2021 • Gowri Ramkumar
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
How to beautify your knowledge base site
Aug 19, 2021 • Selvaraaju Murugesan
Who likes to visit a dull and obsolete knowledge base site Really In this modern world, every websi...