Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
A Guide to Write Help Center Articles: Best Practices
Aug 31, 2021 • Kingson S
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
How to Build a Powerful Knowledge Base Chatbot for Smarter C...
Aug 27, 2021 • Gowri Ramkumar
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
How to beautify your knowledge base site
Aug 19, 2021 • Selvaraaju Murugesan
Who likes to visit a dull and obsolete knowledge base site Really In this modern world, every websi...
How to Enhance Internal Communication using a Knowledge Base
Aug 17, 2021 • Kingson S
Many companies are aware of the need to have a customer-facing knowledge base, to enhance customer s...
Knowledge Base Search: How Does It Work?
Aug 10, 2021 • Selvaraaju Murugesan
Imagine being on a call with a prospect, explaining your product and its benefits in detail. While g...
The benefits of standalone knowledge base software for your ...
Jul 20, 2021 • Kingson S
At Document360 we make and sell standalone knowledge base software. This means that our software doe...
Knowledge base assistant – Your customized 24/7 support
Jul 16, 2021 • Selvaraaju Murugesan
Introduction Knowledge base assistant is a nifty tool that can be embedded in any webpage whereby r...
Building a Successful Knowledge mapping within Knowledge man...
Jul 12, 2021 • Kingson S
Knowledge assets are crucial to business performance and can make the difference between success and...