Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Knowledge base assistant – Your customized 24/7 support
Jul 16, 2021 • Selvaraaju Murugesan
Introduction Knowledge base assistant is a nifty tool that can be embedded in any webpage whereby r...
Building a Successful Knowledge mapping within Knowledge man...
Jul 12, 2021 • Pradeepa somasundaram
Knowledge assets are crucial to business performance and can make the difference between success and...
How to create Oustanding FAQ pages for your Customer Support?
Jul 7, 2021 • Pradeepa somasundaram
An FAQs page is something you may have thought about for your company, as a way to help customers an...
AI Knowledge Base: Why Does Your Organization Need One?
Jun 30, 2021 • Selvaraaju Murugesan
You’ve likely heard how Artificial Intelligence (AI) is impacting business and many other facets o...
How to Document your change management process?
Jun 29, 2021 • Jubina Prabhakaran
All businesses must change and adapt, at the risk of becoming obsolete. However, the outcome of chan...
How to find and fix broken links on your knowledge base
Jun 28, 2021 • Document360 Team
How do you feel when you click on a link and it lands on a “404 Not Found” page One of the frust...
What’s new in Document360? – May 2021 Product update
Jun 24, 2021 • Kingson S
We are back again with our monthly blog series “What’s new edition” for the month of May 2021....
Use tags to organise your knowledge base
Jun 17, 2021 • Selvaraaju Murugesan
Organizing content in a huge knowledge base could be a daunting task. If the knowledge base has grow...
Process Documentation: A Complete Guide to Creating Effectiv...
Jun 11, 2021 • Janeera
📝 TL;DR Clear process documentation is what separates teams that grow efficiently from those t...