Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Create an Employee Handbook: A Comprehensive Guide
Feb 3, 2022 • Kingson S
How do you communicate company policies to your employees The thumb rule for any organization is to ...
Feature update: Recycle bin in a Knowledge base
Feb 1, 2022 • Pratiksha Ramkumar
Ever deleted an article by mistake in your knowledge base and felt silly You obviously have two opti...
How to create a good documentation strategy
Jan 28, 2022 • Selvaraaju Murugesan
Every organization around the world has a vision statement that is aspirational in nature. The visio...
Technical Documentation: A Practical Framework for Creating ...
Jan 21, 2022 • Kingson S
Technical documentation is where self-service support lives or dies. When it works, customers solve ...
Creating a User Manual: A Step-by-Step Guide for 2026
Jan 13, 2022 • Kingson S
📝 TL;DR Most teams treat the user manual as a deliverable. The ones getting the most out of it...
Document360’s Year in Review: 2021
Jan 5, 2022 • Pratiksha Ramkumar
We hope you all had a great time during the Holiday Season. As we enter 2022, we thought to give you...
How to Create Document and Workflow for Business Process
Dec 31, 2021 • Selvaraaju Murugesan
Content creation is a rudimentary activity for most of the companies to build their knowledge base f...
What Is Tacit Knowledge? Benefits & How to Capture It
Dec 24, 2021 • Kingson S
When you think you’ve seen it all, one thing rings true — the only certainty is uncertainty. No...
12 Best FAQ Software Comparison: 12 Key Self-Service Tools
Dec 17, 2021 • Gowri Ramkumar
Today's customers are net crawlers, and they need to find answers to their queries immediately. They...