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2021 yearly roundup blog-Document360
Product Update

Document360’s Year in Review: 2021

Updated on May 15, 2025

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We hope you all had a great time during the Holiday Season. As we enter 2022, we thought to give you an update on how far we’ve come as a Business, and some of the key features that you can take forward in your business and implement by giving your customers one-of-a-kind experience with Document360.

It was indeed a great year for us at Document360 as we shipped a lot of important features to give you a great user experience. So, here’s a roundup of all the new features, updates, integrations and extensions that we launched in 2021.

Document360 highlights:

We always believed that there is a better way possible to upgrade a SaaS product all the time. And with this belief, we came up with a lot of features that will DELIGHT your customers. Here’s a glimpse of 2021 and highlighting the best features that you could find in order to make your documentation classier.

2021 year in review-Document360

Usability

Here are the features that will increase your user experience:

  • Smart bar: The smart bar feature in Document360 helps to display any message or information at the top or bottom of your knowledge base
  • Full portal search: It is a dedicated space in the knowledge base to perform search in the entire project content
  • Recycle bin for articles and categories: This is one of the most requested features. The deleted articles and categories can be found now in the recycle bin
  • Export to PDF: The Export feature helps you to export your articles to PDF and save them on your device
  • Links status: With the link status feature, you can find the status of links and identify any broken or non-working links
  • Page not found: The page not found feature lists down all the links that show a 404-page error.

Automation Updates

We have enhanced the automation process to reduce your time on repetitive tasks. Here is the list:

  • Ticket Deflector: This is the most awaited feature to reduce the support ticket from customers and help them find the solution directly
  • Workflow: The Workflow feature helps in managing the knowledge base documentation by an internal business process.
  • Import articles from word files: Importing article content from documents into a knowledge base is possible with the Import feature now
  • JWT Single Sign-On: Integrate JWT encrypted tokens to facilitate readers and reader groups for SSO (Single Sign-On)

Performance Improvements

These features will help you to improve the performance of your knowledge base: 

  • Category types: Introduced 2 new category types and you can choose to do more with the categories now
  • Search in attachments: With this feature, you can perform a search for the content that is inside the PDF files
  • Bulk delete for articles: This feature helps to perform delete action in bulk by selecting multiple articles or files.

Thank you for being a part of Document360, and we have already kicked off this new year with a great enthusiasm. Stay tuned for more updates to come in 2022!

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Pratiksha Ramkumar

A former journalist with over 14 years of experience in writing and story telling in different formats for different audience. Now handling all brand initiatives of Kovai.co. Loves to write and talk about SaaS, Tech, Branding and the impact it has on ease of operations, efficiency and bottom lines!

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