Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
How is knowledge management used in healthcare?
Mar 4, 2022 • Kingson S
Roughly 67 million people live in the UK and all of them will be involved in the health sector at so...
How to write a Business Requirement Document (BRD)
Feb 25, 2022 • Selvaraaju Murugesan
Business Requirement Documents (BRD) are usually created to gather all business requirements necessa...
How To Write Inclusive Documentation?
Feb 18, 2022 • Selvaraaju Murugesan
A pen is mightier than a sword. This proverb emphasises the power of words. Writing is a powerful to...
Top 8 ECommerce Customer Service Best Practices to Follow
Feb 11, 2022 • Kingson S
No matter which platform you are running your eCommerce business, customer service is essential. Pri...
Create an Employee Handbook: A Comprehensive Guide
Feb 3, 2022 • Kingson S
How do you communicate company policies to your employees The thumb rule for any organization is to ...
Feature update: Recycle bin in a Knowledge base
Feb 1, 2022 • Pratiksha Ramkumar
Ever deleted an article by mistake in your knowledge base and felt silly You obviously have two opti...
How to create a good documentation strategy
Jan 28, 2022 • Selvaraaju Murugesan
Every organization around the world has a vision statement that is aspirational in nature. The visio...
Technical Documentation: A Practical Framework for Creating ...
Jan 21, 2022 • Kingson S
Technical documentation is where self-service support lives or dies. When it works, customers solve ...
Creating a User Manual: A Step-by-Step Guide for 2026
Jan 13, 2022 • Kingson S
📝 TL;DR Most teams treat the user manual as a deliverable. The ones getting the most out of it...