Pradeepa somasundaram's Articles
Create High-Quality Technical Content with a Non-Technical B...
Dec 17, 2021 • Pradeepa somasundaram
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim...
How to enable and use the Integrately Document360 Integration
Nov 30, 2021 • Pradeepa somasundaram
Document360 is proud to announce a new partnership with Integrately, which greatly enhances the expe...
Broadening Your Skill Set as a Technical Writer with Nicola ...
Nov 26, 2021 • Pradeepa somasundaram
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap...
How to use Zapier Integration to Connect your Apps with Docu...
Oct 1, 2021 • Pradeepa somasundaram
Document360 is a robust knowledge base software solution that allows you to create helpful documenta...
A Guide to Write Help Center Articles: Best Practices
Aug 31, 2021 • Pradeepa somasundaram
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
How to Build a Powerful Knowledge Base Chatbot for Smarter C...
Aug 27, 2021 • Pradeepa somasundaram
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Building a Successful Knowledge mapping within Knowledge man...
Jul 12, 2021 • Pradeepa somasundaram
Knowledge assets are crucial to business performance and can make the difference between success and...
How to create Oustanding FAQ pages for your Customer Support?
Jul 7, 2021 • Pradeepa somasundaram
An FAQs page is something you may have thought about for your company, as a way to help customers an...
Guru Vs Document360 : A Side-by-Side Comparison
Jun 11, 2021 • Pradeepa somasundaram
Document360 and Guru are both robust standalone knowledge base software that allow you to provide do...
Ticket Deflection: The new age coin counter to reduce inboun...
Jun 2, 2021 • Pradeepa somasundaram
Introduction: In the fast-growing business world, customers are always seeking instant answers. As ...