Pradeepa somasundaram's Articles
Ticket Deflection: The new age coin counter to reduce inboun...
Jun 2, 2021 • Pradeepa somasundaram
Introduction: In the fast-growing business world, customers are always seeking instant answers. As ...
Document360 Awards and Accolades
May 7, 2021 • Pradeepa somasundaram
Since its launch, Document360 has been tried, tested, and trusted by Fortune 500s and Top SaaS Compa...
How an internal knowledge base can fix disrupted communication
Feb 13, 2021 • Pradeepa somasundaram
While many businesses are aware of the benefits of a customer-facing knowledge base and how much it ...
Earn the Everlasting Trust of your Customers with a Self-Ser...
Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering from for years delive...
Top 10 Must-Attend International SaaS Conferences in 2020 an...
Jan 22, 2020 • Pradeepa somasundaram
The Global SaaS estimated to be worth $130 billion in 2020. In the wake of the success of companies ...
Recap of 2019 — Document360
Jan 3, 2020 • Pradeepa somasundaram
Can it really be December already It’s hard to believe that Christmas is only a week away from tod...
Top Email Software to Advance Your Customers’ Knowledge Base
Dec 19, 2019 • Pradeepa somasundaram
Growing a business online is a challenge that requires nurturing overtime to garner leads who stick ...
10 Help Center Design Examples
Nov 29, 2019 • Pradeepa somasundaram
Want to build a great Help Center for your product or service Or want to improve on the current one ...
Need Help? Sort it with the In-App assistance
Nov 1, 2019 • Pradeepa somasundaram
Document360 has a variety of user-friendly support features to make sure that your prospect/ custome...
SaaStock 2019 recap: 7 steps to stand out Success
Oct 21, 2019 • Pradeepa somasundaram
SaaStock'19 experience is an archival piece to share with the community. As expected the conference ...