Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Using WordPress as Knowledge Base: The Good, The Bad and The...
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledg...
Super SEO Tactics to Optimize Your Knowledge Base for Search
Mar 20, 2018 • Catherine Heath
1. The importance of knowledge base SEO Many companies have enthusiastically launched their custo...
How to Create an Internal Knowledge Base for Your Team
Mar 15, 2018 • Christina Comben
We all know the importance of choosing the right knowledge base software when it comes to customer s...
7 Essential Features to Look for in a Knowledge Base Software
Mar 8, 2018 • Christina Comben
Churn. Ask any SaaS manager what their most significant business challenge is, and they’ll probabl...
How to Create Product Documentation That Scales in 2026
Feb 28, 2018 • Catherine Heath
📝 TL;DR Most companies have a self-service channel. Only one in seven customers actually gets ...
Today’s Customers Prefer Self-service Over the Human Touch
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them to...
Adapt the “Docs Like Code” Approach to Supercharge Your ...
Feb 14, 2018 • Catherine Heath
Heard of docs like code You probably have. In the last year, it experienced a surge in popularity, n...
Make Documentation a Core Part of Your Minimum Viable Product
Feb 9, 2018 • Catherine Heath
In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ ta...
How to Outsource Your SaaS Product Documentation to Freelancers
Feb 6, 2018 • Document360 Team
You’ve created a fantastic SaaS product. It needs tweaking. It needs adjusting. But in essence, it...