Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
5 Best Alternatives to Hubspot Knowledge Base for 2026
May 23, 2018 • Catherine Heath
Are you looking for HubSpot knowledge base alternatives to enhance your customer support and interna...
How to Write an Incredible Knowledge Base Article
May 17, 2018 • Christina Comben
The usability of your knowledge base depends on how you organize information and how clear your arti...
Recap of Write the Docs Portland Conference 2018
May 15, 2018 • Catherine Heath
2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solel...
Must-Know Knowledge Base Trends & Statistics for 2026
May 8, 2018 • Christina Comben
Since 2017, millennials have become the largest generation worldwide. If you haven’t prepared your...
Tear Down of Stripe’s Legendary Developer Knowledge Base
May 1, 2018 • Catherine Heath
In this post, we’re going to do a tear down of the Stripe's knowledge base. Stripe’s knowledge b...
How to Understand What Your Customers are Searching for in Y...
Apr 24, 2018 • Christina Comben
Your documentation is a valuable source of information for both your staff and your clients. Every...
7 Reasons Your Knowledge Base Will Increase Productivity
Apr 19, 2018 • Christina Comben
You’ve heard that knowledge is power. But by now, you know that knowledge alone isn’t enough - i...
SaaS Knowledge Base Solutions: Are They Worth It?
Apr 16, 2018 • Catherine Heath
Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wre...
Where Can I Get Ideas for My Knowledge Base?
Apr 11, 2018 • Christina Comben
One of the biggest excuses companies make for not adding an internal knowledge base to their websit...