Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
SaaS Knowledge Base Solutions: Are They Worth It?
Apr 16, 2018 • Catherine Heath
Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wre...
Where Can I Get Ideas for My Knowledge Base?
Apr 11, 2018 • Document360 Team
One of the biggest excuses companies make for not adding an internal knowledge base to their websit...
5 Excuses for Not Having Company Knowledge Base Software
Apr 4, 2018 • Christina Comben
In today’s fast-paced world, people want information and they want it immediately. That means they...
Using WordPress as Knowledge Base: The Good, The Bad and The...
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledg...
Super SEO Tactics to Optimize Your Knowledge Base for Search
Mar 20, 2018 • Catherine Heath
1. The importance of knowledge base SEO Many companies have enthusiastically launched their custo...
How to Create an Internal Knowledge Base for Your Team
Mar 15, 2018 • Christina Comben
We all know the importance of choosing the right knowledge base software when it comes to customer s...
7 Essential Features to Look for in a Knowledge Base Software
Mar 8, 2018 • Document360 Team
Churn. Ask any SaaS manager what their most significant business challenge is, and they’ll probabl...
How to Create Product Documentation That Scales in 2026
Feb 28, 2018 • Catherine Heath
📝 TL;DR Most companies have a self-service channel. Only one in seven customers actually gets ...
Today’s Customers Prefer Self-service Over the Human Touch
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them to...