Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
5 Alternatives to Zendesk Knowledge Base for 2026
Dec 6, 2018 • Jubina Prabhakaran
Zendesk has been helping support teams since 2017 by building help articles, linking them to tickets...
Document360’s Feature Spotlight – How to Configure C...
Dec 5, 2018 • Document360 Team
Some customers may prefer to keep their domain name at different providers for branding and trust pu...
Document360’s Feature Spotlight – How to Add Custom CSS ...
Nov 29, 2018 • Document360 Team
Customize your website's style and enhance specific parts of your site, using custom CSS and JavaScr...
5 Internal Knowledge Base Software Options Reviewed
Nov 29, 2018 • Tom Hooker
Great products are necessary, but they don’t guarantee success. This is why SaaS companies of all ...
5 Examples of Outstanding SaaS Customer Support
Nov 29, 2018 • Tom Hooker
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenu...
The Important Differences Between Help Desk and Knowledge Ba...
Nov 22, 2018 • Jade Emmons
Customers now expect companies to provide self-service support, which they usually achieve using a s...
Grab Document360 at a Huge Discount – Black Friday ...
Nov 22, 2018 • Helen Sheeba
As quoted familiarly “The best way to save money is not to lose it”, Black Friday or Thanksgivin...
Document360’s Feature Spotlight – Bulk Operations
Nov 16, 2018 • Document360 Team
Performing the task of publishing your articles or performing any action on a group of articles one ...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...