Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Explore all new articles
Ease your link validation process with Ignore URL
Sep 3, 2021 • Pratiksha Ramkumar
Ever got frustrated while clicking on a link, and the page was not available It must be an unpleasan...
A Guide to Write Help Center Articles: Best Practices
Aug 31, 2021 • Pradeepa somasundaram
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
How to Build a Powerful Knowledge Base Chatbot for Smarter C...
Aug 27, 2021 • Pradeepa somasundaram
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
How to beautify your knowledge base site
Aug 19, 2021 • Selvaraaju Murugesan
Who likes to visit a dull and obsolete knowledge base site Really In this modern world, every websi...
How to Enhance Internal Communication using a Knowledge Base
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, to enhance customer s...
From Document360's video library
Explore the latest feature deep dives, and expert tips—hit play!
From Document360's podcast library
Learn, grow & be inspired—tune in now!
AI-Powered Knowledge base for customers and teams
The Minds behind the words
Meet the voices that bring depth to every article.




