Jubina Prabhakaran's Articles
Create an Employee Handbook: A Comprehensive Guide
Feb 3, 2022 • Jubina Prabhakaran
How do you communicate company policies to your employees The thumb rule for any organization is to ...
Ultimate Guide to Write Instruction for User Manual
Jan 13, 2022 • Jubina Prabhakaran
User manuals are hugely important for users seeking to understand products and processes. Sometimes ...
What is Tacit Knowledge: Importance, Benefits & Examples
Dec 24, 2021 • Jubina Prabhakaran
When you think you’ve seen it all, one thing rings true — the only certainty is uncertainty. No...
15 Must-Have Wiki Software Tools for Modern Teams
Dec 6, 2021 • Jubina Prabhakaran
Every business needs to share information among employees. It’s not practical for employees to sto...
What is Knowledge Centered Service (KCS): Complete Guide
Nov 26, 2021 • Jubina Prabhakaran
Every customer support team relies on knowledge at the heart of their workflows – an individual ag...
How to Create An Internal Wiki: Types, Benefits & Tools
Oct 22, 2021 • Jubina Prabhakaran
Did you know that employees spend nearly 2 hours per day searching for and gathering information Thi...
How to Enhance Internal Communication using a Knowledge Base
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, to enhance customer s...
The benefits of standalone knowledge base software for your ...
Jul 20, 2021 • Jubina Prabhakaran
At Document360 we make and sell standalone knowledge base software. This means that our software doe...
How to Document your change management process?
Jun 29, 2021 • Jubina Prabhakaran
All businesses must change and adapt, at the risk of becoming obsolete. However, the outcome of chan...
Customer Onboarding for 2026: Steps, Best Practices & Examples
Dec 11, 2020 • Jubina Prabhakaran
When you buy a new software product, what’s the first thing you do Log in, and then learn how to u...