Sep 6, 2018 • Christina Comben
Make no mistake. Wiki software is an excellent collaboration tool that allows you to find, share, an...
Jul 19, 2018 • Christina Comben
Knowledge base tools are the future of customer support. 81 percent of all customers try taking ca...
Jul 12, 2018 • Christina Comben
Just like how a proper foundation is essential for any building, a knowledge base is essential for y...
Jul 3, 2018 • Christina Comben
Clients who receive excellent customer support are four times more likely to be loyal to a brand tha...
Jun 21, 2018 • Christina Comben
A knowledge base is crucial for your growth strategy. It helps you maintain interactive communicatio...
May 29, 2018 • Christina Comben
A customer’s interaction with your brand continues long after purchase. From the moment prospects ...
May 17, 2018 • Christina Comben
The usability of your knowledge base depends on how you organize information and how clear your arti...
May 8, 2018 • Christina Comben
Since 2017, millennials have become the largest generation worldwide. If you haven’t prepared your...
Apr 24, 2018 • Christina Comben
Your documentation is a valuable source of information for both your staff and your clients. Every...
Apr 19, 2018 • Christina Comben
You’ve heard that knowledge is power. But by now, you know that knowledge alone isn’t enough - i...