Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Features
Core Product

Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Widget
For SaaS Products and Websites

Industry Leading Features

Analytics

Dashboard

Workflow

SEO

Integrations

Business Glossary

Ticket Deflector

Drive

Platform API

Health Check Metrics

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Solutions
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Knowledge Base

Software Documentation

SOP

User Manual

API Documentation

by industry

SaaS
Documentation for your product

Manufacturing
Faster access, Better decisions

Healthcare
Provide better patient support

Financial Services
Reduce everyday operational risks

Education
Student & faculty knowledge sharing

IT & Consulting
Deliver faster client service
by Roles
Resources
Users & industry experts
Education
- Blog
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help & services
from our blog

Document360’s November Release With Federat...

In this dynamically transforming digital ecosystem, we can observ...

4 Mins Read

AI Tools to Create SOP: Key Features Reviewed...

Imagine this: Your company’s senior system administrator has ju...

13 Mins Read

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Enterprise
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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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8 Mins Read

Customer Support

How to create Oustanding FAQ pages for your Customer Support?

Jul 7, 2021 • Pradeepa somasundaram

An FAQs page is something you may have thought about for your company, …

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9 Mins Read

Customer Support

Ticket Deflection: The new age coin counter to reduce inboun...

Jun 2, 2021 • Pradeepa somasundaram

What is ticket deflection? The benefits of ticket deflection Ticket deflection in-app assistant …

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7 Mins Read

Customer Support

How Human & Chatbots can optimize your customer support

Apr 27, 2021 • Document360 Team

68% of customers will pay more for products and services from a company …

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9 Mins Read

Customer Support

How an internal knowledge base can fix disrupted communication

Feb 13, 2021 • Pradeepa somasundaram

While many businesses are aware of the benefits of a customer-facing knowledge base …

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11 Mins Read

Customer Support

Guide to Successful Customer Onboarding for 2024: Steps, Bes...

Dec 11, 2020 • Jubina Prabhakaran

When you buy a new software product, what’s the first thing you do? …

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7 Mins Read

Customer Support

How an Ecommerce Knowledge Base can Supercharge your Business

Nov 30, 2020 • Document360 Team

Ecommerce companies are working hard to increase profits and reduce their bottom line. …

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9 Mins Read

Customer Support

Guide to Reduce Customer Support Tickets

Oct 30, 2020 • Jubina Prabhakaran

More customers equals more revenue, which is great news for your business. The …

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#1 rated knowledge base software among leading platforms

13 Mins Read

Customer Support

The Expert’s Guide To Create A Self-Service Knowledge Base

Sep 18, 2020 • Document360 Team

knowledge base (noun) a compendium of self-service information that is available to draw …

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17 Mins Read

Customer Support

Customer Service Support Tools in 2024

Aug 28, 2020 • Jubina Prabhakaran

Businesses are always concerned about keeping in contact with their customers. Nowadays, there …

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9 Mins Read

Customer Support

Internal Customer Service Best Practices

Jul 10, 2020 • Jubina Prabhakaran

Internal customer satisfaction is crucial for any successful business. You might place a …

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Rating 4.7

(2500+)

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