Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering …
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find …
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But …
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies …
Jan 22, 2020 • Pradeepa somasundaram
The Global SaaS estimated to be worth $130 billion in 2020. In the …
Dec 19, 2019 • Christeen Paul
Growing a business online is a challenge that requires nurturing overtime to garner …
Nov 29, 2019 • Pradeepa somasundaram
The most important metric for a SaaS business is customer satisfaction. With the …
Aug 19, 2019 • Document360 Team
Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, …
Aug 12, 2019 • Document360 Team
Good customer support can go a long way. We all know what it’s …
Aug 8, 2019 • Document360 Team
Companies often talk about ‘customer experience’ these days, and less about customer service. …