Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 15, 2019 • Noel Ceta
Customer churn also referred to as customer attrition, is a business metric that …
Jan 25, 2019 • Murali S
In today’s world, as the advancements in the technology, the accessibility of information, …
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …