Selvaraaju Murugesan's Articles
How to write inclusive documentation?
Feb 18, 2022 • Selvaraaju Murugesan
A pen is mightier than a sword. This proverb emphasises the power of words. Writing is a powerful to...
How to create a good documentation strategy
Jan 28, 2022 • Selvaraaju Murugesan
Every organization around the world has a vision statement that is aspirational in nature. The visio...
How to Create Document and Workflow for Business Process
Dec 31, 2021 • Selvaraaju Murugesan
Content creation is a rudimentary activity for most of the companies to build their knowledge base f...
Importance of Knowledge Management in business model innovation
Nov 11, 2021 • Selvaraaju Murugesan
We live in a knowledge-based economy where data and information are considered as valuable assets co...
Importance of business glossary in knowledge management
Oct 8, 2021 • Selvaraaju Murugesan
If you have ever been to a group meeting where different teams discuss about important business topi...
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
How to beautify your knowledge base site
Aug 19, 2021 • Selvaraaju Murugesan
Who likes to visit a dull and obsolete knowledge base site Really In this modern world, every websi...
Knowledge Base Search: How Does It Work?
Aug 10, 2021 • Selvaraaju Murugesan
Imagine being on a call with a prospect, explaining your product and its benefits in detail. While g...
Knowledge base assistant – Your customized 24/7 support
Jul 16, 2021 • Selvaraaju Murugesan
Introduction Knowledge base assistant is a nifty tool that can be embedded in any webpage whereby r...
AI Knowledge Base: Why Does Your Organization Need One?
Jun 30, 2021 • Selvaraaju Murugesan
You’ve likely heard how Artificial Intelligence (AI) is impacting business and many other facets o...