Jubina Prabhakaran's Articles
7 Essential Knowledge Management Metrics and How to use Them
Feb 23, 2023 • Jubina Prabhakaran
The COVID-19 pandemic has had a significant impact on businesses worldwide, and it has forced many c...
7 Knowledge Management Challenges and Solutions
Jan 30, 2023 • Jubina Prabhakaran
When an employee has a question, do you make that answer easy to find, or are they left scratching t...
How to Create an Operation & Maintenance Manuals
Jan 28, 2023 • Jubina Prabhakaran
📝 TL;DR A well-built O&M manual is not a hand-off document. It is the operational backbone...
Implicit Knowledge: What It Is, Benefits, How To Capture ...
Jan 23, 2023 • Jubina Prabhakaran
No business wants to constantly deal with duplication of efforts and wastage of available resources ...
How to Create Effective Onboarding Documentation
Dec 29, 2022 • Jubina Prabhakaran
“A positive onboarding process for new employees can increase recruit retention by 82%.” What d...
100+ Customer Service Statistics You Should Know
Dec 20, 2022 • Jubina Prabhakaran
Are we customer-centric yet If you notice a drop in customer satisfaction rate or an increase in th...
Knowledge Management Portal: Ultimate Guide with Examples
Nov 30, 2022 • Jubina Prabhakaran
Are you considering implementing a knowledge management portal but don’t know where to start This ...
Guide to Provide 24/7 Customer Service with Tips & Benefits
Nov 29, 2022 • Jubina Prabhakaran
In today’s advanced world, 24/7 customer service is more of a necessity than a choice. This is an ...
An Easy Guide to Creating an Effective Knowledge Transfer Pr...
Oct 31, 2022 • Jubina Prabhakaran
There’s a reason why knowledge transfer is such a popular strategy in modern organizations. For on...
Build a Policy and Procedure Manual That Scales With Your Or...
Oct 11, 2022 • Jubina Prabhakaran
📑 TL;DR A policy and procedure manual is your organization's single source of truth. It's what...