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Content migration
We move your existing docs into Document360 with quality checks at every step. No manual cleanup.
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PRICING TAILORED TO YOUR SETUP
Customized pricing built around your needs.
Powering documentation for
EVERYTHING IN ONE PLATFORM
Every feature you need to ship great docs
Knowledge base
Author, organize, and ship content.
Editors (Markdown, Advanced WYSIWYG)
Create content with Markdown or the Advanced WYSIWYG editor, improving editing speed by up to 30%.
Articles revision history
Track every change with article revision history. Revert to a previous version any time.
Category management
Organize content into categories so it's easy to find and manage as your knowledge base grows.
Project
Run multiple knowledge bases. Private projects for confidential content, public projects for shared docs.
Reusable content blocks
Save snippets and variables once and reuse them everywhere. Update phone numbers, links, and copy in one place.
Glossary managementAI
Define business terms with glossary management. Improves reader clarity by up to 40%.
Global find and replace
Update copy in bulk with global find and replace. No more article-by-article edits.
Tag managementAI
Use tags so readers find related articles fast and navigation feels effortless.
Custom workflow builder
Build custom workflows that automate task assignment, review cycles, and publishing.
Embedded help center
Embed your knowledge base directly into your app or website. Readers get help without leaving.
Translation
Interactive Decision Tree
Article tools
Power tools for managing thousands of articles.
Template managementStart every article from a template to reduce setup time and keep formatting consistent.
Manage articles in bulkPublish, hide, move, delete, or set reminders across many articles at once.
Media dependency viewerSee which articles depend on a given image or file before you delete or move it.
Review remindersSchedule automatic reminders so reviewers don't miss content audits.
Export to PDFExport articles to clean PDFs for offline access and sharing.
Import articlesImport articles from Word, Confluence, and other sources. Cuts migration time by up to 30%.
Approval and publishing workflowRoute articles through approval stages before they go live.
Infrastructure
Trust-grade hosting and compliance.
SSLSSL encryption on every site protects user data and builds reader trust.
SOC 2 complianceAll plans are SOC 2 Type II compliant.
Alert notificationsGet instant alerts on critical events so you can respond fast.
Datacenter locationPick your datacenter region for performance and data-residency compliance.
Backup and RestoreDaily backups with point-in-time restore. Recover quickly from any mistake.
Custom email domainSend notifications from your own domain to reinforce brand trust and improve deliverability.
Self-service site
Customize the reader-facing knowledge base.
Customize sitePersonalize the look and layout of your reader-facing knowledge base to match your brand.
List related articlesAIShow related articles to keep readers engaged. Lifts session length by up to 25%.
Customize error pages and Login pageBrand the error and login pages so the experience stays polished even when things go wrong.
Article status indicatorSee article status at a glance. Streamlines content management and audit cycles.
Custom CSS and JavaScriptTailor your site with custom CSS and JavaScript for unique branding and behavior.
Smart bannersHighlight launches, outages, and policy changes with smart banners at the top of any page.
Custom pages
Embedded Help
Deflect tickets before they reach the inbox.
Contextual help mappingDecide where the embedded help center shows up. Hide it on certain pages or add a custom search bar.
AI ChatbotAdd-onAn AI chatbot that pulls answers from your knowledge base, websites, files, FAQs, and Zendesk/Freshdesk tickets.
Search
Help readers find the right article fast.
Search filters
Search within attachments
AI Search
Advanced Search
Search by tags
Analytics
Measure what readers are doing.
Articles and Categories analytics
Country specific analytics
Search analytics
Author analytics
Reader analytics
Feedback analytics
Eddy analytics
Page not found analytics
Link analytics
Security
Lock down who sees what.
Roles and Permissions
IP restriction
SSO
SCIM
User Management
JWT
SEO
Get found by the right searches.
Meta title and descriptionAI
Article redirect rules
Robots.txt
Automatic sitemap generation
Eddy AI
AI capabilities included with your plan.
Eddy AI Writing Agent
AI Content and FAQ Creation
AI Search and Answer
MCP Server
Auto-Generate Glossaries
Duplicate Content Detection
AI Premium Suite
Optional add-on for visual content authoring.
Screen CaptureAdd-on
Step-by-Step User GuideAdd-on
Interactive DemoAdd-on
Video RecordingAdd-on
Integrations & Extensions
Connect to the tools your team already uses.
Freshdesk
Zendesk
Intercom
Drift
Slack
Microsoft Teams
Crowdin
Chrome
Zapier
Make
Salesforce
GitHub
Google Analytics
Google Tag Manager
Hotjar
Amplitude
Mixpanel
Segment
Fullstory
Heap
LiveChat
Freshmarketer
Optimize
VWO
Zoho PageSense
Disqus
Commento
PROVEN IMPACT
Real teams. Real outcomes
"Panaya sees around 4,000 customers use their documentation every month, with some articles getting close to 10,000 views.
Yoni Hubermann
Director of Customer Education, Panaya
10,000+
page views to articles
"With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy, leading to a 30% increase in traffic to its documentation site.
Gideon Behrensmeyer
Head of Product Knowledge and Training, SafeBreach
30%↑
increase in documentation traffic
"Document360 empowered Fastmag to support their foreign audience with a localized knowledge base, with a notable 15% reduction in support tickets.
Thibaut De Robien
CEO, Fastmag
15%↓
reduction in support tickets
WE'LL TAKE YOU FURTHER
We'll take you all the way
Best practice training
One-to-one training with our knowledge management experts. Get your team productive in days.
Talk to usBranding and design
White-glove branding that matches your knowledge base to your product.
Talk to us FAQ
Questions, answered
Document360 prices around your specific configuration. The number of workspaces, languages, team accounts, and AI usage all affect the right plan for you. A flat tier would either overcharge small teams or undercharge enterprises. We quote what fits.
Six things. Team accounts (editors and reviewers), workspaces, languages, SSO and security needs, knowledge base privacy model (public, private, or mixed), and AI Premium Suite usage. We calibrate the quote to your setup.
A project is a complete knowledge base, public or private. Each project can have its own users, custom domain, branding, and readers (for private projects). You can run multiple projects in Document360, for example one or more public product knowledge bases and a private internal handbook.
A reader account is anyone you give access to a private project to read content after logging in. Reader accounts apply only to private knowledge bases.
Once you sign up, your 14-day free trial begins. You can explore every feature during that time to see how Document360 fits your needs before choosing a plan. You can also book a walkthrough with one of our experts at any point during the trial.
Contact our team for a customized pricing plan that best fits your organization's needs.
Yes. Our team migrates your existing content from Google Docs, Confluence, SharePoint, PDFs, or other knowledge bases. Standard migration is included in most quotes. Larger migrations are scoped separately.
Every Document360 customer gets a dedicated success manager, onboarding sessions, and best practice training. Implementation is white-glove from day one.
Document360 is SOC 2 Type II compliant, GDPR ready, and ISO 27001 certified. Data is encrypted in transit and at rest, and you can choose your datacenter location.
