Category: Knowledge Management
Last updated on Jul 31, 2023
Knowledge sharing in a workspace is an overlooked aspect of employee onboarding, productivity, and social collaboration. According to a Forrester report, employees reported spending 29% of their week searching for key information they need to do their work.
Though you may promote a culture of knowledge sharing, the ecosystem serves as a catalyst to accelerate this process. Companies depend so much on an internal knowledge base for effective collaboration and productivity.
There are many definitions for knowledge sharing, but I particularly like this one by Document360, ‘knowledge sharing is capturing, managing, and distributing key information within an organization.’
Sharing knowledge has significant benefits for everyone in the company. It reduces organizational silos, creates understanding, fosters team building, and can even help employees grow in their leadership skills. It can also help cultivate a more loyal and productive workforce.
The knowledge gap is the difference between what an organization knows and needs to know to succeed. As we have already discussed little about the importance of knowledge sharing, let’s delve into how knowledge sharing can shrink the knowledge gap in your organization:
Ineffective communication at the workplace can lead to serious issues. The misunderstanding of information or the complete lack of communication inside the organization constitutes a communication gap in the workplace. This can happen between employers and employees, or between teams. The communication gap can be addressed by encouraging communication between teams and departments. This can be done through meetings, cross-functional teams, and collaboration tools for knowledge sharing.
Create a central repository for knowledge and best practices. Most likely in the form of a knowledge base so you can update it regularly. Ensure your employees document their knowledge and any essential information about their job.
Create routines for communication and documentation, such as regular training sessions, and knowledge-sharing days. You can also incorporate training manuals to help bolster a culture of lifelong learning.
Here’s a sample training manual created using Document360. This manual was intended for recent hires still in the induction stage so they could self-learn on any device.
According to McKinsey & Company, employees spend 20% of their workday hunting for information they require in congested inboxes, disorganized repositories, and coworkers’ minds. That’s why it’s advisable to have a centralized tool, like Document360, where you can store all your data so your employees don’t waste time looking for what they need.
With so many knowledge-sharing tools available, knowing which one to choose is a hassle. Here are eight features you must look for when selecting knowledge-sharing software.
Ever updated a document in your knowledge base only to realize that you deleted something important? You can try to Ctrl Z your way around it, but it’s updated already – there’s nothing to reverse. Well, that’s not true. With a knowledge-sharing tool with version control like Document360, you can access all former versions of your knowledge base articles.
BusinessWire shares that 57% of employees state that finding the right information is one of the biggest contributors to lagging productivity in the office.
And this is why a tool with advanced sharing options so that it easy for your employees to find the exact information they’re looking for. Here’s what the advanced search setting looks like in Document360’s knowledge base.
Just like with the advanced search function, your employees should be able to organize shared content by categories (labels and tags) so that it’s easier for other people to find relevant information quickly.
Most businesses, including yours, probably already have their critical documents housed in multiple areas. Knowledge-sharing tools should allow effortless integration with those other systems rather than having to move all your documents from your existing systems – this will help you save a lot of time and effort.
It’s also important to get a tool to set rules for who can and can’t access certain files or categories.
Your knowledge base should reflect your organization’s identity and culture. This means any tool you choose should have powerful branding and customization features that allow you to change the logo, brand name, fonts, themes, and design of your knowledge base.
To know if your investment in a knowledge-sharing tool was worth the buck, you need ways to measure its use. Your new tool should have analytics and reporting features to track the number of articles created, broken links, the most shared content, the most active employee, and more. These data can help you identify knowledge gaps and develop strategies to bridge those gaps.
What happens one day when there’s a technical issue and all your documents vanish? Total meltdown, right? Choosing a tool with automatic and cloud backup features, like Document360, saves you the stress of losing all your files.
Schedule a demo with one of our experts to take a deeper dive into Document360Book A Demo
Here’s a list of the top seven knowledge-sharing tools to promote the flow of information and reduce the knowledge gap.
Document360 is one the best cloud-based knowledge-sharing tools you can set up without coding experience. It has a robust search function, customizable branding and styling, and private hosting. You can create, share and edit training documentation, employee handbooks, standard operating procedures, how-to guides, and corporate policies and procedures.
Nuclino is a cloud-based tool designed to help your team collaborate better and share information at the speed of thought (using their own words). It has core features like version control, auto-saving, instant search, and access rights. You can also integrate the tool with over 40 third-party apps to make your work more seamless. The one downside that struck me was that Nuclino isn’t cost-friendly for large teams. So if you have a limited budget, Nuclino isn’t for you.
The Google Workspace combines all your favorite collaborating and productivity tools by Google – Gmaill, Hangouts, Drive, Docs, Sheets, Calendar, etc. – to meet your business needs. I wouldn’t necessarily call Google Workspace hardcore knowledge-sharing software. It can offer the basis of knowledge sharing for individuals and organizations, but it is very limited and cumbersome.
Evernote Teams allows you to create, capture and manage ideas, information, projects, and to-do lists so everything stays organized. You can also jot down notes or meeting briefs across multiple devices and share them with your team.
The tool also has great features like advanced search capabilities and a robust access control system to control who views what and when. From my POV and the reviews I read, Evernote is quite expensive for the features it offers.
Zoho Desk is an all-around knowledge-base software that offers all the necessary features you need to manage your business. The tool features in-built reports to monitor your customers’ self-service behavior and the performance of your knowledge base.
The Zoho help desk center also integrates beautifully with Google Analytics for reports and analytics on how your customers interact with your help desk.
Confluence is excellent for creating, managing, and collaborating on projects across teams. It offers a powerful collaborative editor that allows team members to create and share content like research reports and meeting notes. It doesn’t stop there; managers and stakeholders can also provide feedback directly on content and other files (PDFs, images, presentations, etc.)
The tool also offers robust features like a rich-text editor, page, and file versioning, access control, etc. Furthermore, you can sync your Confluence with any device and work from anywhere between mobile and desktop.
MS SharePoint is a versatile web-based platform that enables businesses to share and manage content and knowledge in a secure, centralized, and customizable space to bolster teamwork, find information, and collaborate across the organization. It offers advanced search tools and deep integration with Microsoft Office.
Sharepoint allows team members to communicate inside and outside the company across all devices. This tool is great, but users, myself included, have found it somewhat complex compared to other knowledge-sharing tools.
In business, everyone says knowledge is king. We beg to differ, knowledge is of no value unless it is shared and acted upon. So let’s fix that phrase quickly: “Accessible knowledge is king!”
With access to all the necessary information, your team can increase productivity and break down silos.
Knowledge-sharing platforms can make this happen!
Adopting a knowledge-sharing tool will give your employees everything they need to succeed and grow the organization. In addition to this, there are multiple reasons why you should invest in a knowledge-sharing tool:
Caveat: Not every knowledge-sharing tool is made for you. So while searching for the ideal software, remember to consider all the features highlighted above. But most importantly, consider your budget and team size.
An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!GET STARTED