Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Features
Core Product

Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Widget
For SaaS Products and Websites

Industry Leading Features

Analytics

Dashboard

Workflow

SEO

Integrations

Business Glossary

Ticket Deflector

Drive

Platform API

Health Check Metrics

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Solutions
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Knowledge Base

Software Documentation

SOP

User Manual

API Documentation

by industry

SaaS
Documentation for your product

Manufacturing
Faster access, Better decisions

Healthcare
Provide better patient support

Financial Services
Reduce everyday operational risks

Education
Student & faculty knowledge sharing

IT & Consulting
Deliver faster client service
by Roles
Resources
Users & industry experts
Education
- Blog
- eBooks
- Guides
- Tutorials
help & services
from our blog

Document360 2024 In Focus

Yes! 2024 was an exhilarating year for us at Document360 It marke...

9 Mins Read

Federico Marafin on the Role of Audience Anal...

In the latest episode of our Knowledge Base Ninjas podcast, we sa...

3 Mins Read

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Enterprise
Pricing

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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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12 Mins Read

Best Practices

Top 8 ECommerce Customer Service Best Practices to Follow

Feb 11, 2022 • Jubina Prabhakaran

No matter which platform you are running your eCommerce business, customer service is …

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7 Mins Read

Best Practices

How to create a good documentation strategy

Jan 28, 2022 • Selvaraaju Murugesan

Every organization around the world has a vision statement that is aspirational in …

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8 Mins Read

Best Practices

Remote Onboarding Best Practices for New Hires

Mar 19, 2021 • Document360 Team

The COVID-19 global outbreak means that many businesses are shifting to online onboarding …

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16 Mins Read

Best Practices

Customer Service Knowledge Base Best Practices in 7 Steps

Oct 9, 2020 • Document360 Team

Every company’s reputation relies on its customers. If the world’s beaten a path …

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1 Min Read

Best Practices

How to turn off URL previews in Microsoft Teams?

Jan 31, 2020 • Document360 Team

Often times it’s just an annoyance seeing that little preview of the website …

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8 Mins Read

Best Practices

Where to Find Ideas for Knowledge Base Articles

Apr 26, 2019 • Jade Emmons

Knowledge bases are a critical part of your customer support. So you have …

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8 Mins Read

Best Practices

10 Knowledge Base Software Best Practice Examples

Dec 19, 2018 • Catherine Heath

A great knowledge base usually follows a set of best practices. These will help …

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#1 rated knowledge base software among leading platforms

17 Mins Read

Best Practices

How to SEO Your Knowledge Base Articles

Dec 17, 2018 • Jade Emmons

Search engines have become integral to our everyday lives. Google has even become …

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10 Mins Read

Best Practices

Best Practices to Improve Knowledge Base Information Archite...

Dec 7, 2018 • Tom Hooker

Information Architecture is a topic that many people may have heard about. You …

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8 Mins Read

Best Practices

10 Customer Support Best Practices for SaaS Companies

Nov 13, 2018 • Jade Emmons

The saying goes that “the customer always comes first” and it rings especially …

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Rating 4.7

(2500+)

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