Writing for Humans and AI: How AI Is Reshaping Documentation, Knowledge, and Technical Communication

Your documentation is no longer competing only for human attention.

It’s now being read, interpreted, and surfaced by AI assistants, enterprise search, and large language models that influence how customers discover and consume information.

The challenge is that most documentation wasn’t created for this reality.

Content is often fragmented, difficult to maintain, inconsistent across teams, and lacks the structure AI needs to retrieve accurate answers.

The result?

Lower self-service success, repeated support questions, slower onboarding, and missed opportunities to become the trusted source that both people and AI rely on.

Join leading experts in technical communication and knowledge management to learn how forward-thinking organizations are responding.

Discover practical approaches to creating AI-ready documentation, improving content quality and governance, using customer conversations to uncover knowledge gaps, and building documentation that is easier to maintain, easier to find, and easier for both humans and AI to understand.

You’ll also gain insights into how the role of technical writers is evolving beyond documentation to include knowledge strategy, AI-assisted content creation, and cross-functional collaboration that drives measurable business impact.

Whether your goal is to increase self-service adoption, improve AI discoverability, reduce support costs, or build a future-ready documentation strategy, this webinar will equip you with practical ideas you can apply immediately.

Speaker Focus

Manny Silva – Head of AI Docs Practice at Promptless

Topic focus: Governance, skills, and workflow adaptation

Manny Silva will explore how artificial intelligence is reshaping the role of technical communicators and transforming traditional documentation practices.

His session will cover how organizations can adapt existing documentation workflows to incorporate AI, the growing importance of governance in ensuring accuracy and compliance, and the need for effective workflow orchestration with human oversight.

He will also discuss the essential skills technical communicators need to thrive in an AI-driven future.

Holly Melone – Senior Knowledge Manager at Flexera

Topic focus: Knowledge management and support-driven content

Holly Melone will share practical insights into building intelligent knowledge management ecosystems powered by AI.

She will demonstrate how AI can be used to create and edit knowledge articles from support case data, develop AI agents to assist with documentation, and implement customer-facing chatbots that enhance knowledge base experiences.

The session will also highlight real-world implementation lessons and best practices for successfully integrating AI into documentation workflows.

Jennifer K. Tran – Founder of Realmscape

Topic focus: The changing role of the technical writer

Jennifer will explore how AI is changing role expectations for technical communicators, the new responsibilities emerging across documentation teams, and how writers can adapt and continue delivering strategic value.