Documentation Insights: Role of Context in Technical Communication

How do we transform raw data into meaningful, actionable knowledge? The key lies in understanding and leveraging context.

In this insightful session, Federico delved into the transformative power of context in technical communication and how it shapes the way we turn raw data into meaningful, actionable knowledge.

What You’ll Learn:

• From Information to Knowledge: Federico explored the journey of transforming raw information into actionable knowledge by leveraging context. He shared its etymology and practical relevance.
• User-Centric Documentation: The session emphasized the importance of understanding your audience through personas and designing modular content to create accessible and impactful documentation, even with limited resources.
• Wittgenstein’s Language Games in Communication: Federico introduced the concept of “language games” to highlight contextual strategies for making technical content resonate effectively with diverse audiences.
• Feedback Loops for Enhanced Relevance: Practical tips were shared on how to anticipate user needs, integrate examples, and refine documentation through continuous feedback loops.

About the Speaker

Federico Marafin is a dedicated senior technical writer who combines technical know-how with a humanities flair. He focuses on creating user-friendly documentation and content strategies that support product success and user comprehension. After completing a Master’s in Philosophical Sciences, he served as a research collaborator at the Universidad de Granada before pivoting to the SaaS industry with companies like Unit4 and XTEL. Federico thrives in streamlining technical communication and improving knowledge management.