A New Foundation for Integrations: Inside Document360 API v3

Your developers don’t just read API documentation anymore—they expect to explore, test, and build against it in real time.

In this Customer Connect Series webinar, we take a closer look at two major upgrades transforming the Document360 API experience: the redesigned interactive API reference and the all-new Document360 API v3.

Watch the recording to explore the new three-pane API reference, rebuilt Try It! console, live schema validation, reusable session variables, and built-in Eddy AI assistance. We also dive into API v3 – a ground-up rebuild of the public API featuring OAuth 2.0, scoped API keys, 180+ endpoints across 31 resource groups, and a standards-based approach to errors, pagination, asynchronous operations, and rate limiting.

Through live demonstrations and practical examples, discover what these updates mean for your API workflows, integrations, and migration plans.

What you’ll learn

In this webinar, you’ll discover how to:

• Navigate the redesigned three-pane API reference and test requests directly from the Try It! console.
• Catch request errors early with live schema validation.
• Use reusable session variables across API requests.
• Authenticate requests using API keys, Basic, Bearer, OAuth 2.0, or OpenID Connect.
• Get contextual assistance from Eddy AI directly within the API reference.
• Secure integrations with OAuth 2.0 or scoped, revocable API keys.
• Explore the expanded API v3 endpoint coverage and permission-aware content access.
• Understand API v3’s standardized approach to errors, pagination, async operations, and rate limiting.
• Understand your migration options and why existing v2 integrations continue to work unchanged.

What you’ll see in the recording

Watch live demonstrations of:

• Exploring an endpoint and sending a request through the new Try It! console.
• Real-time schema validation catching an invalid request.
• Saving a response value as a variable and reusing it in another request.
• Authenticating with OAuth 2.0 directly within the console.
• Asking Eddy AI questions about an endpoint.
• Creating and configuring a scoped API key in the Document360 Portal.
• Calling v3 endpoints using both scoped API keys and OAuth bearer tokens.
• Exploring the expanded v3 API surface across articles, users and roles, Drive, analytics, and more.

Who should watch?

This webinar is ideal for:

• Developers and integration engineers working with the Document360 API
• Technical writers and documentation managers maintaining API references
• Knowledge base administrators and IT/security teams evaluating authentication options
• Teams currently using API v2 and exploring what API v3 offers

Whether you’re building your first integration, exploring the new interactive API reference, or planning your migration to API v3, this session gives you a practical look at what’s new and how to get started.

Watch the recording now and explore the new foundation for Document360 integrations.

About the speaker:

Shakeer brings extensive expertise in helping teams understand and implement Document360 solutions. In this session, he takes you through the latest API capabilities, demonstrates the new developer experience in action, and provides practical insights into getting started with API v3.