Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Convincing your Developers to Write Technical Product Docume...
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance to write documentation. If you�...
Finding The time To Write Software Documentation In A Busy S...
Mar 6, 2020 • Document360 Team
As a company that makes knowledge-based software, we’re innately biased toward the value of good d...
Transform Haters Into Advocates: The Power Of Customer Suppo...
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But today’s most successful b...
8 Reasons That Companies Fail To Adopt Self-Service Support ...
Feb 22, 2020 • Gowri Ramkumar
You know the value of adopting a self-service support strategy, and yet companies are struggling to ...
5 real-life examples of Knowledge Management success you can...
Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in thei...
How to turn off URL previews in Microsoft Teams?
Jan 31, 2020 • Vishnu Balachandran
Often times it's just an annoyance seeing that little preview of the website you have shared in your...
Introductory Guide to Markdown for Documentation Writers
Jan 31, 2020 • Catherine Heath
You may well have heard of Markdown, but it’s okay if you haven’t. The typical way that users ...
Top 10 Must-Attend International SaaS Conferences in 2020 an...
Jan 22, 2020 • Pradeepa somasundaram
The Global SaaS estimated to be worth $130 billion in 2020. In the wake of the success of companies ...
Creating a Perfect Style Guide for Your Knowledge Base
Jan 11, 2020 • Janeera
The landscape of modern business is rapidly changing, especially regarding the use of technology. Wh...