Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service …
Dec 26, 2018 • Helen Sheeba
The Journey of Kovai Ltd from Zero to Multi-million dollar revenue and building …
Dec 20, 2018 • Rochelle Saldanha
A knowledge base can be your customer’s self-service guide through your product – helping them …
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices. These will help …
Dec 18, 2018 • Noel Ceta
The definition of knowledge base has changed multiple times throughout the history of …
Dec 17, 2018 • Jade Emmons
Search engines have become integral to our everyday lives. Google has even become …
Dec 10, 2018 • Helen Sheeba
We’re happy to release another set of features today. Most of the features …
Dec 7, 2018 • Tom Hooker
Information Architecture is a topic that many people may have heard about. You …
Dec 7, 2018 • Tom Hooker
Many businesses are turning to digital technologies to increase their profitability, but this …
Dec 6, 2018 • Tom Hooker
Establishing an open and collaborative environment is crucial for any organisation. However, your …