Jun 17, 2019 • Tom Hooker
It should come as no surprise that customer service plays a key role …
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, …
Jun 14, 2019 • Tom Hooker
Knowledge management is so important that 95% of CEOs consider it a critical …
May 24, 2019 • Tom Hooker
Effective knowledge management is becoming a priority for decision-makers in different industries. 58% …
Apr 23, 2019 • Tom Hooker
Teamwork is the foundation stone of any successful business. If your staff can’t …
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 16, 2019 • Tom Hooker
Around 85% of executives believe that delivering a great experience gives companies an …
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the …
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service …