Selvaraaju Murugesan's Articles
How We Security Hardened Our Eddy Chatbot?
Jan 22, 2025 • Selvaraaju Murugesan
As organizations are harnessing the power of GenAI, we introduced Eddy, our AI assistant in October ...
Data Analytics Skills for Technical Writers
Nov 4, 2024 • Selvaraaju Murugesan
Introduction Writing is a basic skill that technical writers have strong expertise in. Technical wr...
Role of Customer Interaction in Technical Documentation
Oct 25, 2024 • Selvaraaju Murugesan
In many organizations, technical writers work closely either with the customer support team or produ...
Role of Videos in Modern Technical Writing
Oct 10, 2024 • Selvaraaju Murugesan
In the old format of the web, text and images dominated the internet because of the inherent bandwid...
Ideal Organizational Team Structure for Technical Writers
Sep 6, 2024 • Selvaraaju Murugesan
Technical writers are valuable as they create new knowledge for the company. If your company is buil...
How GenAI tools with knowledge base integration can reduce c...
Aug 26, 2024 • Selvaraaju Murugesan
Customer support ticket tools have revolutionized how customer queries are being handled. Instead of...
LLM Agents for Technical Writing
Aug 16, 2024 • Selvaraaju Murugesan
New knowledge is being created at an extraordinary pace these days, given the advent of new technolo...
Importance of trust in adopting GenAI for knowledge base
Jun 28, 2024 • Selvaraaju Murugesan
Technical writers have always been gatekeepers of producing a single source of truth. They coordinat...
How GenAI can improve API documentation?
Jun 21, 2024 • Selvaraaju Murugesan
The API documentation is an essential toolkit for any developer utilizing your APIs to integrate wit...
The Era of LLM Agents: Next Big Wave in Knowledge Management
Jun 14, 2024 • Selvaraaju Murugesan
Gartner predicts that search engine volume will drop up to 25% in 2026. This is because of the emerg...