Jubina Prabhakaran's Articles
Documentation Templates for Developers: When to Use Guides, ...
Jun 20, 2025 • Jubina Prabhakaran
Not all documentation is the same. A tutorial isn’t a reference. A concept article isn’t a how-t...
Documentation in Software Development Life Cycle: From Sprin...
Jun 18, 2025 • Jubina Prabhakaran
Documentation isn’t a last-minute chore. It’s not something to patch together once the product s...
Why Document Accessibility Matters: A Guide for Businesses a...
Jun 6, 2025 • Jubina Prabhakaran
From Word Documents to Excel Sheets to PDFs, we use documents across organizations every day. Howev...
Decision Trees for Support Agents: A Smarter Way to Support
Jun 6, 2025 • Jubina Prabhakaran
📝 Summary You can use decision trees to guide your support agents through the step-by-step pro...
Effortless Authoring for Non-Technical Staff with Document36...
May 27, 2025 • Jubina Prabhakaran
Much of the success of documentation depends on the tools you use in the documentation lifecycle. If...
How To Breakdown Knowledge Silos In The Workplace For Better...
May 15, 2025 • Jubina Prabhakaran
What happens when your employees lose 12 hours per week searching for information that is already pr...
Troubleshooting Trees in Customer Service: The Key to Stream...
May 13, 2025 • Jubina Prabhakaran
In customer service, knowledge is power. The longer you spend on troubleshooting customer queries, t...
Customer Lifetime Value: What It Is, Why It Matters, and How...
Apr 25, 2025 • Jubina Prabhakaran
Are you wondering how to increase CLV for your SaaS business You have come to the right place. Let's...
Create Interactive Step-By-Step Guidance with Decision Trees
Apr 23, 2025 • Jubina Prabhakaran
Documenting the potential consequences of decisions is an important part of employee training and cu...
Why Banks Must Streamline Banking Operations to Stay Competi...
Apr 15, 2025 • Jubina Prabhakaran
Customers need banking processes to complete transactions quickly with no interruptions while avoidi...