Apr 16, 2018 • Catherine Heath
Should we purchase a SaaS knowledge base or develop our own solution in-house? …
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your …
Mar 20, 2018 • Catherine Heath
Many companies have enthusiastically launched their customer support knowledge base – and neglected …
Feb 28, 2018 • Catherine Heath
You create awesome blogs, videos, guides and podcasts to help customers understand how …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …
Feb 14, 2018 • Catherine Heath
Heard of docs like code? You probably have. In the last year, it …
Feb 9, 2018 • Catherine Heath
In the race to launch and beat your competitors to market, it’s easy …
Feb 2, 2018 • Catherine Heath
Product marketing. Product documentation. One seems focused on business growth. The other is …
Jan 30, 2018 • Catherine Heath
Is agile at odds with documentation? Not at all. But some say it …
Jan 23, 2018 • Catherine Heath
Documentation is the most rock n’ roll part of a SaaS company, right? …