Apr 16, 2018 • Catherine Heath
Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wre...
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledg...
Mar 20, 2018 • Catherine Heath
1. The importance of knowledge base SEO Many companies have enthusiastically launched their custo...
Feb 28, 2018 • Catherine Heath
You create awesome blogs, videos, guides and podcasts to help customers understand how your product ...
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them to...
Feb 14, 2018 • Catherine Heath
Heard of docs like code You probably have. In the last year, it experienced a surge in popularity, n...
Feb 9, 2018 • Catherine Heath
In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ ta...
Feb 2, 2018 • Catherine Heath
Product marketing. Product documentation. One seems focused on business growth. The other is often t...
Jan 30, 2018 • Catherine Heath
Is agile at odds with documentation Not at all. But some say it is. In the past, companies have f...
Jan 23, 2018 • Catherine Heath
Documentation is the most rock n’ roll part of a SaaS company, right Probably not. Documentation ...