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Knowledge sharing is critical for businesses that want to provide access to product documentation, either for external customers and clients or internal stakeholders. In order to make their documentation readily available for whatever audience, businesses need to take advantage of knowledge management software that can help them host their content.
That’s why many companies and organizations are looking to solutions like Archbee to help them manage their documentation. Archbee and others like it come with many features like a content management system and collaboration capabilities that make it easy to create documentation as a team.
In this article, we’ll take a look at Archbee as well as some popular competitors.
Archbee is a knowledge base solution that allows you to create and publish product docs for developers or other types of customers. Archbee offers a no-code experience that allows you to capture, import and update product knowledge, with collaboration features that enable you to tag other users and post comments about the documentation.
Archbee comes with a number of useful features that help teams to create their product documentation.
Editor
Archbee offers a Markdown editor with powerful custom blocks, enabling you to insert formatting elements such as code blocks. Use Markdown or custom blocks to review and collaborate directly from the doc.
Collaboration
You can give your team the tools for easy document collaboration with inline comments, with the ability to tag other users and ask questions. Documentation is meant to be created as a team, and Archbee allows your creators to work together.
Document history
Documents have a long lifespan, and many individuals contribute to your final content. With Archbee, you can keep track of a document’s history all the way back, highlight any changes and revert back to an earlier version if necessary.
Access Control
You might have various needs when it comes to accessing your knowledge base, and you can keep the knowledge base private or make it public on your domain. A range of access control settings can be configured, for either your team or your customers.
Customization
Archbee has presentation options for your documentation and you can toggle between light and dark mode. You can set up a custom HTML page to load instead of the first document, which is the default option when the docs site loads.
Document templates
Archbee includes a selection of in-built templates for Engineering, Marketing, Product, Sales, or Executive. You also have the ability to create and save templates for your team. Under the Template Space, you can upload new documents with your chosen content.
Document stats
To track the feedback from your audience who visit the published documentation, you can take advantage of Feedback Analytics to collect votes and comments for each document. At the bottom of every page, in the right-hand corner, there’s a question that asks visitors to rate the page.
Also Read: Create Killer SaaS Product Documentation for Your Customers
What Users say about Archbee?
“I love their powerful dashboard that allows you to customize and arrange everything in order. I like the features that enable adding custom codes to the page. I feel this is a compelling function that allows site owners to customize their page further to look unique or match their brand style.”
Source: G2
Top 7 Alternatives of Archbee
Document360
Document360 is an AI-powered knowledge management solution that allows you to store all your documentation in one place and share it with internal and external stakeholders.
Build a robust knowledge base with Document360 for your internal teams and customers. Use a private knowledge base to give access and share information about internal programs, projects, policies, and more. User product documentation and FAQ pages for customers to learn about your product and support onboarding.
Choose from 2 user-friendly editors to create a stunning knowledge base with text, images, video, and other customization options. Document360 lets you organize the documents with a simple drag-and-drop up to 6 levels of categories and subcategories.
You can also use Document360 to build a knowledge base for your customers within minutes. Create a customer-facing knowledge base that is ideal as a self-service solution, enabling your customers to find answers faster and enhancing customer satisfaction.
With a public knowledge base, you can share information such as FAQ pages, user manuals, and product documentation. Document360 comes with inbuilt advanced analytics, so you know what your visitors are looking for and how they’re interacting with your product to make data-backed decisions.
Document360 lets you build a multilingual knowledge base in up to 30+ languages, supporting your global users and removing the language barrier to scaling up.
User’s opinion about Document360
“Doc360 Is a User-Friendly and Intuitive KB Platform“
The team and I searched for the right knowledge base platform solution for many weeks. After we tested Document360 and met with their support team, we knew we had found the one for us–one where you do not have to be a developer to use the product. Some things I love about Document360:
- Comprehensive analytic reports from the number of article views to article ratings and user feedback.
- Easy to create, edit, and publish articles.
- Intuitive UI.
- Flexible and customizable landing page. Doc360 is also equipped with many templates so you don’t have to start from scratch.
- Glossary makes it easy for readers to understand new concepts. This eliminates the need to reintroduce a concept across multiple articles.
Source: G2 Crowd
An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!
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Bloomfire
Bloomfire is a knowledge sharing platform that gives teams one central, searchable location for information and insights. The advantage of Bloomfire is it creates an internal wiki that curates content for users so they can easily find relevant knowledge. Bloomfire’s search engine deep indexes every word in every file—including videos. You can configure community-level and personalized feeds, newsletters and a homepage that can be adjusted within minutes.
User’s opinion about Bloomfire
“Knowledge Sharing Revolution!“
Bloomfire has allowed me to have the opportunity to source critical knowledge from a variety of colleagues quickly. As a virtual-only organization, information exchanging hands to the correct recipient can be a rather strenuous process at times. Bloomfire gave me a hands-on solution to accurately and quickly source data within the workspace at lightning speeds.
Source: G2 Crowd
Confluence
Confluence is wiki software by Atlassian that enables remote teams to collaborate on knowledge. The advantage of Confluence is its integration with other Atlassian apps like Jira and Trello, so you can significantly streamline your workflows. Confluence comes with many in-built templates that make it simpler and faster to create content. You can track and view the versions of each page and revert back to earlier versions, making it one central hub for your entire organization’s knowledge.
User’s opinion about Confluence
“Business documents and project management over Confluence“
Confluence is a great platform to create, store and share business-related functional, and technical documents. We can easily create projects, collaborate with people, and share files across people and teams. it gives a huge collection of projects where one can go and search easily and get an overview of it.
Source: G2 Crowd
Read more: Document360 Vs Confluence: Which is a better Knowledge Base?
Guru
Guru is another wiki software that lets you organize your company’s information and access it anywhere. It’s specifically focused on assigning articles to particular experts so you always know when content has been verified. Guru organizes content into spaces and boards so there is a deep level of complexity for your content hierarchy. Guru’s selling point is letting you capture knowledge wherever you are, whether that’s Slack or using the browser extension to capture content from a web page.
User’s opinion about Guru
“Nice documentation repo with easy editor and video embed“
The text editor of Guru is easy to use and similar to WordPress. Embedding Vimeo, You Tube videos etc is easy. It is easy to create folders, tag cards with keywords, and create sections for each team so it helps keep documentation organized.
Source: G2 Crowd
Gitbook
Gitbook is a documentation solution for technical teams, specifically aimed at developers creating technical documentation. You can create API references, code guidelines, product overviews and everything in between. Gitbook helps you assist your users with simple-to-publish, easy to use, extensively searchable docs. You can use Gitbook to centralize decision-making in one place, from company wikis to engineering docs. Enable every team member to contribute, no matter what their team or technical skill.
User’s opinion about Gitbook
“All you need to document and collaborate“
I use Gitbook for my design & product community for documenting and sharing knowledge. It really is the perfect tool to document. Even if it’s tech oriented, you can easily bend the tool as you want. The best features that impacted our decisions on this tool was :
- the UI, which is really clear and also effortlessly customizable
- the fact that the tool is focused on documentation and does not spend useless effort on doing much than that (instead of aNotion with too many features)
- the open-source design of Gitbook, allowing merge request contributions and a git branch system to help us organize new content properly.
Source: G2 Crowd
MadCap Flare
MadCap Flare is a very popular technical authoring tool that allows teams to manage their entire content development workflow. It comes with features for importing and content creation, subject matter expert contribution and review, and multi-channel publishing, translation and integrated cloud-based workflows. If you want a powerful and extensive tool, then MadCap Flare is for you.
Also check out our article on the best MadCap Flare alternatives
User’s opinion about Madcap Flare
“Powerful software for your documentation needs“
The flexibility and feature-set of the software. If something is not supported natively in Flare, it’s always possible to script it and create features using Javascript or other common web-based tools. Combining Javascript with the native Flare features opens up nearly any possibility.
Source: G2 Crowd
Coda
Coda is a project management and knowledge sharing tool. Coda is the all-in-one doc that organizes your business’s knowledge and enables your team to access the wiki it needs to work smarter. You can discover hundreds of templates for team hubs, wikis, and knowledge bases in Coda’s Gallery, and use building blocks to create interactive knowledge pages for your teams.
User’s opinion about Coda
“Knowledge Management Your Way“
I looked at a lot of knowledge management and project management tools for my editing agency. I’m a spreadsheet person, but using Excel meant not being able to share with my contractors. In my research, I found tools that either I couldn’t afford or that didn’t fit my business. Coda is spreadsheet based but with several different views and lots of functionality. By building my own tables and utilizing different views, I was able to create just what I needed to track Right Touch Editing’s projects and share what I needed to. Thanks, Coda!
Source: G2 Crowd
Wrapping Up
Archbee is a good solution for product documentation if you want to empower technical teams to create shareable content. Notable features include a block-based editor that makes your content dynamic and engaging, as well as in-depth collaboration capabilities.
Whether you are considering a new documentation tool, you can check out the above-listed alternatives or consider Document360, which is excellent for creating technical content. It’s very intuitive to use while creating an outstanding experience for the end user. Product teams enjoy using Document360 to create their content and for an understanding of how visitors are interacting with pages.
Schedule a demo with one of our experts to take a deeper dive into Document360
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