From Readers to Contributors: Getting Valuable Feedback on Your Docs

Great documentation isn’t just written, it grows with the people who use it. Ratings, comments, and contributions give writers the insight they need to understand what is clear, what is confusing, and what is missing.

However, not all feedback is equally useful. Simple rating systems can miss what readers are really thinking. The key is making it easy for users to share their thoughts in a way that is quick, meaningful, and actionable.

Join Georgios Trantzas, Senior Technical Documentation Specialist at Power Factors, for this webinar. You will learn how to make feedback a natural part of your documentation, why ratings really matter, and how inviting readers to contribute directly can build trust and make your content stronger than ever.

What You Will Take Away

By the end of this session, you will learn how to:

• Create rating systems that go beyond a simple thumbs up or down
• Encourage feedback that is specific, useful, and actionable
• Show readers how their input makes a real difference
• Make it easy for users to suggest improvements
• Turn feedback into better, stronger documentation

About the Speaker

Georgios Trantzas is a seasoned documentation professional with experience in the renewable energy, academic publishing, and RPA industries. He has collaborated with product managers and engineers to design documentation from scratch, maintain and enhance existing materials, develop learning resources, and craft UI text content. He is currently a Senior Technical Documentation Specialist at Power Factors.