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External Knowledge Base Software
Cut down support tickets without scaling your team
Let customers find answers instantly. Give your support team the time to focus on what really matters.
Trusted by thousands of businesses across 150+ countries
Why is your support team always fighting a backlog
01
Up to 60% of tickets are repetitive ‘how-to’ questions that consume agents’ time.
02
Customers can’t find answers online – so they default to contacting support.
03
Missing or outdated articles turn simple questions into tickets.
Fewer tickets, faster resolutions all with one self-service knowledge base.
Centralized Knowledge Base
Give your customers one place to find every answer – always up to date, always available.
Category Manager
Organize your content into clear topics using category manager to reduce customer dependence on support.
AI-Powered Search
Deliver instant, relevant answers and resolve questions at the search bar – not in the support queue.
Multi-Language Support
Reduce support ticket volume from global users by serving answers in their language with Document360’s built-in localization.
Reporting & Analytics
See what customers search for, read, and the signals they give you – then act on them to reduce tickets.
Business impacts of fewer tickets
Customers solve problems instantly
Customers get answers faster which boosts satisfaction.
Expansion without added headcount
Handle rising queries efficiently, keeping your team size the same.
High-Value work gets priority
Self-service clears noise, teams solve what matters.
What our customers achieved
with Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
Enable customers to find instant answers
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