Selvaraaju Murugesan's Articles
The Future of Knowledge Base in the Age of Generative AI
Apr 29, 2023 • Selvaraaju Murugesan
It is obvious that technical writers write knowledge-based articles for customers and internal teams...
Role of ChatGPT in Software Documentation
Apr 28, 2023 • Selvaraaju Murugesan
ChatGPT is a generative Artificial Intelligence (AI) technology pioneered by OpenAI, which is a Larg...
Practical guide to launching a new public API for your company
Feb 9, 2023 • Selvaraaju Murugesan
In this digital world, most software applications are delivered through the SaaS model whereby the a...
The Ultimate Guide to Create a Business Playbook
Jan 27, 2023 • Selvaraaju Murugesan
Every business needs to document its plays, policies and procedures so they can be absorbed and repl...
Agile Documentation: Methodology & Best Practices
Oct 28, 2022 • Selvaraaju Murugesan
Since the introduction of the Agile Manifesto, software development has changed its trajectory. Movi...
How to Measure the Value of Documentation?
Aug 30, 2022 • Selvaraaju Murugesan
The definition of value means generating a greater return on investment than the cost of the initial...
How to Create Project Documentation: Types, Benefits, and Be...
Jun 14, 2022 • Selvaraaju Murugesan
Launching a new project is exciting. You’re in a race to get started and implement this project wh...
How to use data and analytics in your documentation team
May 19, 2022 • Selvaraaju Murugesan
Introduction Producing good-quality technical documentation is a skill that is mastered by talented...
Using Microsoft Teams and Slack as customer-centric tools
Apr 13, 2022 • Selvaraaju Murugesan
Being customer-centric is the mantra of SaaS companies. Customer-centric culture propels many compan...
How to write a Business Requirement Document (BRD)
Feb 25, 2022 • Selvaraaju Murugesan
Business Requirement Documents (BRD) are usually created to gather all business requirements necessa...