Jubina Prabhakaran's Articles
The Ultimate Guide to Insurance Agent Tools: Why They Matter
Apr 8, 2025 • Jubina Prabhakaran
Does your insurance company still rely on legacy systems If yes, you are probably facing challenges...
6 AI Call Center Tools to Consider for Customer Support
Mar 21, 2025 • Jubina Prabhakaran
AI is making waves, and it’s already significantly affected the call center. When battling agains...
How Businesses Benefit from a Centralized Knowledge Base: Ca...
Mar 19, 2025 • Jubina Prabhakaran
A centralized knowledge base is a single source of truth, not just a convenience but a strategic nec...
Why Call Center Quality Assurance is Key to Customer Satisfa...
Feb 18, 2025 • Jubina Prabhakaran
Do you want to improve your call center quality assurance process Looking to put call center quality...
The Essential Guide to Creating a Quality Manual for Your Bu...
Feb 7, 2025 • Jubina Prabhakaran
Do you want to create a Quality manual or improve your existing one Every organization must commit ...
How Knowledge Base Analytics Reshapes Business Strategy for ...
Feb 4, 2025 • Jubina Prabhakaran
Creating a knowledge base isn’t a set it and forget it, one-time activity. Sure, it’s exciting w...
Transforming Policy and Procedure Documentation: 3 Success S...
Jan 15, 2025 • Jubina Prabhakaran
If you sent someone on a journey, you wouldn’t send them off without a map, right Well, that’s ...
Guide to Manufacturing Work Instructions in Simple Terms
Dec 29, 2024 • Jubina Prabhakaran
In manufacturing, every second matters. You are a new hire, your first week at work seems confusing ...
Create Standard Operating Procedures for Clinical Practice
Dec 24, 2024 • Jubina Prabhakaran
Clinical practice is the application of medical knowledge to diagnose and treat patients by healthca...
Knowledge Base Improves Customer Satisfaction & Success...
Dec 19, 2024 • Jubina Prabhakaran
Do you know Frictionless customer support is a true sign of customer success. It is a make-or-break ...