Sep 25, 2018 • Catherine Heath
Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication...
Aug 16, 2018 • Catherine Heath
You may have noticed a change in the Google Chrome browser very recently. This change governs how yo...
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies...
Jul 17, 2018 • Catherine Heath
Software businesses are built solely on documents before they are ever built into a product. As part...
Jul 5, 2018 • Catherine Heath
Many companies who have adopted Microsoft SharePoint KM as Knowledge Base are quickly realizing its...
Jun 19, 2018 • Catherine Heath
Every technical writer has their own process for publishing outstanding content. But there are some ...
Jun 5, 2018 • Catherine Heath
In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the Saa...
May 23, 2018 • Catherine Heath
Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of ...
May 15, 2018 • Catherine Heath
2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solel...
May 1, 2018 • Catherine Heath
In this post, we’re going to do a tear down of the Stripe's knowledge base. Stripe’s knowledge b...