Advanced Knowledge Base Analytics

Knowledge base analytics enables knowledge managers and business owners to view the user’s activity on knowledge base. Advanced analytics feature in Document360 gives you useful insights on how users access your knowledge base, what they search and read & how well it works.

This video shows you how Document360’s Analytics feature can get you a big picture of how your articles are doing, look at important numbers in charts, keep an eye on what readers and team members are up to, and make sure your knowledge base is healthy by finding and fixing broken links and 404 errors.

Find out how to use Document360’s Analytics can make your content better, by following the steps below:

1. Select workspace and language.
2. View articles analytics: metrics, performance, top articles.
3. Analyze location-based views and top categories.
4. Export data: charts as images, lists as CSV files.
5. Monitor search analytics: searches, success rate, no result searches.
6. Track reader analytics (private projects).
7. Analyze team contributions and top performers.
8. Capture feedback analytics: comments, likes, dislikes.
9. Identify and fix broken links.
10. Address 404 errors and implement redirects.
11. Analyze ticket deflector data.
12. Exclude specific IP addresses from analytics.

To read more about this feature, here is an elaborate guide for you to refer to: Analytics