Great documentation isn’t just about information, it’s about experience.

Users now demand seamless experiences, minimal friction, and intuitive products and help content.

By integrating UX principles for clarity and AI-driven enhancements for efficiency, technical writers can create intuitive, intelligent, and user-friendly content that meets modern expectations with instant solutions with fewer clicks and less time spent in docs.

Join us for a webinar with Arka Sarkar, Staff Technical Writer from ServiceNow, to explore the importance of integrating UX principles and AI tools into your workflows.

Key Takeaways:

• Why UX is a must-have skill for technical writers
• Mastering UX writing principles to create intuitive content
• Leveraging user research to enhance documentation
• Using nudges to guide users effectively
• How AI can accelerate content creation and improve clarity
• Breaking writer’s block and summarizing complex topics with AI
• Crafting AI-powered prompts for daily efficiency

About the Speaker

Arka Sarkar is a Staff Technical Writer at ServiceNow with over a decade of experience in technical writing. He has worked with industry leaders like Avaya, Nuance, and ServiceNow. Holding a PGDBM in Operations Management, he specializes in UX writing and AI-driven content creation. Passionate about delivering seamless user experiences, he combines structured content, UX principles, and AI to craft intuitive, high-impact documentation.