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Knowledge Base Site

With intelligent AI search and a mobile-friendly responsive design, enable your customers & teams to find the right answers, anytime, anywhere.

Knowledge Base Site
Trusted by thousands of businesses across 150+ countries

Your enterprise help center

Define Your Audience

Define Your Audience

Control overall access with a single click to switch between internal and external documentation.

Deploy Anywhere

Deploy Anywhere

Integrate your knowledge base as an in-app widget or AI chatbot accessible on any device.

Share with Precision

Share with Precision

Securely share articles, guides, or decision trees via direct links, or to designated reader groups.

Deliver a fully branded user experience

Transform your knowledge base into a true extension of your brand.

Branded Login Experience

Seamlessly integrate your brand’s identity into the login process, providing a consistent and professional look from the very first interaction.

 

Custom Domain

Host your knowledge base on a fully branded custom domain (e.g., help.yourcompany.com).

 

Advanced Customization

Inject custom CSS and JavaScript for control over styling and interactions, ensuring your knowledge base looks and behaves exactly as you intend.

 

Branded Login Experience

Seamlessly integrate your brand’s identity into the login process, providing a consistent and professional look from the very first interaction.

Branded Login Experience

Custom Domain

Host your knowledge base on a fully branded custom domain (e.g., help.yourcompany.com).

Custom Domain

Advanced Customization

Inject custom CSS and JavaScript for control over styling and interactions, ensuring your knowledge base looks and behaves exactly as you intend.

Advanced Customization

Knowledge delivered at the speed of need

Search, with AI Precision

Search, with AI Precision

Deliver context-aware results with an AI-powered search that scans the full content of articles, to surface the most relevant answers in milliseconds.

Intelligent Categorization

Intelligent Categorization

Enable precise content discovery through a clear structure of nested categories, tags, and dynamic filters.

Interactive Decision Tree

Interactive Decision Tree

Guide users to the right answers with interactive, step-by-step guidance that simplifies complex processes.

 

Outdated help centers hold businesses back. Make yours move forward.

Without Document360

  • We need another tool just to customize our help site’s design.
  • We have no idea if our help articles are actually effective.
  • Users are forced to leave our app to get the help they need.
  • It is difficult to find the right answer quickly.
  • Managing internal & external knowledge requires two separate systems.

With Document360

  • Our knowledge base is a seamless, branded extension of our product.
  • We have actionable analytics and direct user feedback on every article.
  • Our users get instant, in-context help without ever leaving our app
  • The smart AI search delivers accurate, context-aware answers.
  • Internal & external knowledge accessible from a single platform.
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Enterprise-Grade security & audience management

IP Restriction

Protect sensitive documentation by restricting access to trusted IP ranges, ensuring only authorized networks can view your content.

IP Restriction

SSO & SAML

Readers can access private content with a single click, while you map SSO configurations across multiple projects.

SSO & SAML

Audience Control

Onboard readers individually, perform bulk CSV imports for large groups, or fully automate user provisioning with our API & enterprise SSO integration.

Audience Control

Access an embedded knowledge experience

Deliver answers right where your readers are.

Knowledge Base Widget

Embed a lightweight knowledge base widget inside your product or website, giving users instant answers without leaving the page.

 

AI Chatbot

Deliver 24/7 assistance that understands natural language queries, reducing support tickets and boosting customer satisfaction.

 

Knowledge Base Widget

Embed a lightweight knowledge base widget inside your product or website, giving users instant answers without leaving the page.

Knowledge Base Widget

AI Chatbot

Deliver 24/7 assistance that understands natural language queries, reducing support tickets and boosting customer satisfaction.

AI Chatbot

Continuously improve your content’s value

 
Feedback & Reader Insights

Enable readers to rate content and provide contextual feedback. Connect these insights with in-depth analytics to understand what’s working.

 
Voice-Enabled Knowledge Access

Empower readers to listen to knowledge base content on the go with Audio Assist, ensuring information is always accessible.

 
One-Click Sharing

Instantly generate secure, shareable links for any article to extend knowledge to external stakeholders without compromising security.

 
SEO-Ready

Ensure your knowledge base is easily discovered on search engines with built-in SEO best practices for maximum visibility.