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Knowledge Base Site
With intelligent AI search and a mobile-friendly responsive design, enable your customers & teams to find the right answers, anytime, anywhere.
Trusted by thousands of businesses across 150+ countries
Your enterprise help center
Define Your Audience
Control overall access with a single click to switch between internal and external documentation.
Deploy Anywhere
Integrate your knowledge base as an in-app widget or AI chatbot accessible on any device.
Share with Precision
Securely share articles, guides, or decision trees via direct links, or to designated reader groups.
Deliver a fully branded user experience
Transform your knowledge base into a true extension of your brand.
Branded Login Experience
Seamlessly integrate your brand’s identity into the login process, providing a consistent and professional look from the very first interaction.
Custom Domain
Host your knowledge base on a fully branded custom domain (e.g., help.yourcompany.com).
Advanced Customization
Inject custom CSS and JavaScript for control over styling and interactions, ensuring your knowledge base looks and behaves exactly as you intend.
Branded Login Experience
Seamlessly integrate your brand’s identity into the login process, providing a consistent and professional look from the very first interaction.
Custom Domain
Host your knowledge base on a fully branded custom domain (e.g., help.yourcompany.com).
Advanced Customization
Inject custom CSS and JavaScript for control over styling and interactions, ensuring your knowledge base looks and behaves exactly as you intend.
Knowledge delivered at the speed of need
Search, with AI Precision
Deliver context-aware results with an AI-powered search that scans the full content of articles, to surface the most relevant answers in milliseconds.
Intelligent Categorization
Enable precise content discovery through a clear structure of nested categories, tags, and dynamic filters.
Interactive Decision Tree
Guide users to the right answers with interactive, step-by-step guidance that simplifies complex processes.
Outdated help centers hold businesses back. Make yours move forward.
Without Document360
- We need another tool just to customize our help site’s design.
- We have no idea if our help articles are actually effective.
- Users are forced to leave our app to get the help they need.
- It is difficult to find the right answer quickly.
- Managing internal & external knowledge requires two separate systems.
With Document360
- Our knowledge base is a seamless, branded extension of our product.
- We have actionable analytics and direct user feedback on every article.
- Our users get instant, in-context help without ever leaving our app
- The smart AI search delivers accurate, context-aware answers.
- Internal & external knowledge accessible from a single platform.
Enterprise-Grade security & audience management
IP Restriction
Protect sensitive documentation by restricting access to trusted IP ranges, ensuring only authorized networks can view your content.
SSO & SAML
Readers can access private content with a single click, while you map SSO configurations across multiple projects.
Audience Control
Onboard readers individually, perform bulk CSV imports for large groups, or fully automate user provisioning with our API & enterprise SSO integration.
Advanced Security Controls
Protect your knowledge base with configurable Content Security Policies (CSP) and real-time violation reporting.
Access an embedded knowledge experience
Deliver answers right where your readers are.
Knowledge Base Widget
Embed a lightweight knowledge base widget inside your product or website, giving users instant answers without leaving the page.
AI Chatbot
Deliver 24/7 assistance that understands natural language queries, reducing support tickets and boosting customer satisfaction.
Contextual AI Assistance
Deliver context-aware help through page-level and button-based interactions, showing users the most relevant answers instantly without needing to search.
Knowledge Base Widget
Embed a lightweight knowledge base widget inside your product or website, giving users instant answers without leaving the page.
AI Chatbot
Deliver 24/7 assistance that understands natural language queries, reducing support tickets and boosting customer satisfaction.
Contextual AI Assistance
Deliver context-aware help through page-level and button-based interactions, showing users the most relevant answers instantly without needing to search.
❓Frequently Asked Questions
What is the Document360 knowledge base site?
The Knowledge Base Site is the reader-facing side of Document360, the published helpcenter that customers or employees access to find articles and answers. It is separate from the portal and customizable in branding and layout.
Can I make my Document360 knowledge base site private?
Yes. Document360 supports Public, Private, and Mixed access configurations. Private projects require reader authentication to access any content. Mixed projects allow some content to be public while other sections are restricted to authenticated readers.
What search experience do readers get on the knowledge base site?
Readers can use Eddy AI's assistive search to ask questions in natural language and receive answers from knowledge base content. Search results include articles, decision trees, and API documentation, ranked by relevance.
Can readers provide feedback on articles?
Yes. Readers can submit likes or dislikes on articles and leave comments. This feedback is captured in the portal's Feedback Analytics section and managed through the Feedback Manager.