FAQs is a document that provides answers to a list of frequently asked questions that users might ask about a specific topic, product, or service. An FAQ (Frequently Asked Questions) page is a key part of a knowledge base as it is useful to customers at all stages of the customer journey. They can be geared towards different goals such as building customer trust, establishing brand authority, customer onboarding, reducing support queries, promoting sales, and more.
Improve your FAQ strategy by exploring successful FAQ page designs and choosing the right FAQ software to enhance usability.
