Features
Core Product

Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Embedded Help Centre
For SaaS Products and Websites

Industry Leading Features

Analytics

Interactive Decision Tree

Dashboard

Custom Workflow Builder

SEO Customization

Integrations

Glossary Management

Support Ticket Deflector

Drive

API Support

Health Check Metrics

Explore all features
Into the Future

Ask Eddy

See how Document360 makes your life easier with Generative AI.
Read more

Master Document360 with our tutorials

Take your documents to the next level with Document360.
Watch video
Solutions
Use Cases

Knowledge Base

Software Documentation

SOP

User Manual

API Documentation

by industry

SaaS
Documentation for your product

Manufacturing
Faster access, Better decisions

Healthcare
Provide better patient support

Financial Services
Reduce everyday operational risks

Education
Student & faculty knowledge sharing

IT & Consulting
Deliver faster client service
by Roles
AI
Resources
Users & industry experts
Education
- Blog
- eBooks
- Guides
- Tutorials
help & services
from our blog

The Manager’s Lens: Christie Gera, Appfire ...

In this episode of our Knowledge Base Ninjas podcast, we talk to ...

3 Mins Read

Why Documentation Deserves a Role in Business...

In this episode we have Nikhar Sawhney, a Senior Technical Writer...

3 Mins Read

View all posts
Enterprise
Pricing

SV
PT-BR
FR
ES
DE

Book a Demo

Document360 Blog

Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.

May 22, 2025

How to Create Technical Documentation with Examples

All software products with simple or complex needs should be accompanied by technical documentation to he...

Kingson S

15 Mins Read

Explore all new articles

5 Mins Read

Product Engineering

Why did we switch to MongoDB hybrid search?

Jun 13, 2025 • Selvaraaju Murugesan

In 2023, we launched the Eddy AI chatbot during our 2.0 launch. The Eddy AI chatbot uses the Retriev...

Read post

9 Mins Read

API Documentation

Common Developer Documentation Mistakes and How to Avoid Them

Jun 10, 2025 • Pradeep Srinivasan

Developer documentation helps people understand how to use a software product. It usually includes A...

Read post

5 Mins Read

Technical Documentation

The Developer’s Guide to Writing Documentation That Ac...

Jun 9, 2025 • Sai Dheepika

Documentation isn’t just a box to tick. For developers, it's a powerful tool to reduce friction, c...

Read post

7 Mins Read

Product Update

Brand New Features to Make Your Knowledge Base Interactive a...

May 30, 2025 • Janeera

With the evolution of technology, the way users interact with knowledge management systems and docum...

Read post

8 Mins Read

Knowledge Base Software

Effortless Authoring for Non-Technical Staff with Document36...

May 27, 2025 • Jubina Prabhakaran

Much of the success of documentation depends on the tools you use in the documentation lifecycle. If...

Read post

5 Mins Read

Role of LLMs.txt in the GenAI World

May 19, 2025 • Selvaraaju Murugesan

The rise of Large Language Model-powered search engines is getting popular. Millions of users use to...

Read post

From Document360's video library

Explore the latest feature deep dives, and expert tips—hit play!