Brand New Features to Make Your Knowledge Base Interactive and Powerful

With the evolution of technology, the way users interact with knowledge management systems and documentation is also rapidly changing. It is crucial to understand these market shifts and provide practical, straightforward solutions that address the everyday issues of content creators and technical writers. Document360 is back again this month, unraveling a fresh line of features that not only solve everyday challenges but also help you to make your knowledge base more powerful and serve your customers better.

Interactive Decision Trees: Walk Through Complex Processes

Felix, an intern in the support team of a tech firm, has his first task assigned – troubleshooting a tricky issue. The conventional documentation would have provided him with a wall of text, requiring him to read through the pages of dense manuals, hoping to find the solution buried in the text.

With the new interactive decision trees, the process is neither slow nor frustrating. Alex now has the user-friendly decision trees that take him through the troubleshooting process, one step at a time. He can select the exact error he sees on his screen, and the system will point him to the next logical step. He feels more at ease with the images and videos that are available at each step for additional clarity.

For content creators and writers, the process of building these decision trees is straightforward. Every step has a dedicated page where you can provide clear options to guide users to the next steps. These options can be associated with checkboxes, dropdowns, or buttons, making the experience more interactive, breathing life into the static documentation. Be it onboarding, troubleshooting, or training, the decision trees make complex tasks more manageable and engaging.

Enhanced Numbered Lists for Smoother Content Editing

Managing numbering can often be a challenge while working with content that is dense and media-rich. Managing the numbering sequence among images, notes, and other elements turns content organization into a chore. At Document360, we have solved this challenge by making numbering smoother and more flexible. This feature was built in response to multiple user requests from our community. We heard you loud and clear, and we delivered!

With this update, you can choose to continue numbering, restart numbering, or include media and notes in between a numbered list while perfectly maintaining the indentation and alignment. This minor improvement can make a big difference in helping you create professional and clean documentation.

Speed Up Your Content Styling with the Format Painter

For every professional documentation, consistency is a key requirement. With the new Format painter tool in Document360’s Advanced WYSIWYG editor, you can now completely capture the visual formatting of any text element and apply it to other content to replicate the same look.

This tool helps you to capture font type, size, styling, text color, background color, letter spacing, heading levels, and multiple formatting attributes simultaneously. This feature drastically reduces the time you spend reformatting your content. For power users, the keyboard shortcuts Alt+C, Alt+V, and Alt+Shift+V make copying, applying, and clearing the applied formatting much simpler.

A Better Search Experience in KB Site 2.0

The reader’s behavior in using the search option has largely changed. However, the frustration of finding the correct information quickly still remains. With the Knowledge base site 2.0, this is no longer the case. The search experience is constantly improved to make information easily accessible. The search results are now neatly shown as scrollable pages of 20, and the visual clutter and noise are reduced, simplifying information discovery. Furthermore, visual cues in the form of icons help readers easily identify the source as an article, category, decision tree, or attachments.

Conventionally, a limited set of search results was only visible, and anything more was hidden. Now that the cap is removed, readers get full access to all relevant results with refined pagination.

On top of that, Eddy AI intervenes with its improved intelligence to recognize the distinction between a short keyword and a full question. Eddy examines the search input as soon as the user presses Enter.

• If it’s a question, it offers an immediate, relevant response.
• If it’s just a keyword, Eddy gives users more control and clarity by requesting confirmation before responding.

Instant Navigation Across Workspaces with Enhanced Hyperlinking

While working with multiple workspaces, referencing specific sections within articles across workspaces used to be a hassle for content creators. You need not copy URLs and navigate between multiple tabs or search through long articles just to spot the exact section anymore.

The improved hyperlink dialog now allows you to directly link H2, H3, and H4 headings in any article, workspace, or language. Simply pick your article, select the heading you need, and the link’s ready to go.

Control Every Detail to Create Professional PDF Exports

Brand consistency isn’t just a nice-to-have feature; It is a necessity in today’s competitive business settings. The documents you share externally have become silent ambassadors of your company. Every PDF that leaves your organization carries the potential to either reinforce your brand’s credibility or dilute its impact.

With the enhanced PDF export tools in Document360, you can now fine-tune the document title, drop in a custom description, and align your logo on the cover page. With these enhanced PDF export capabilities, your documents undergo a fundamental transformation. This means that every exported file becomes an opportunity to strengthen your brand presence and professional reputation.

Robust Security and Organized Endpoints in API Documentation

Real-world APIs rarely stick to a single authentication method. Previously, documenting these mixed security requirements meant compromise and confusion. To simplify this process, Document360 now supports multiple security setups on the same endpoint, helping you better reflect complex real-world configurations and test them with less hassle. You can accurately represent your API’s actual security landscape without forcing everything into a one-size-fits-all approach.

Large APIs with a large number of endpoints need structure, not just alphabetical lists. To help things stay tidy and easier to manage, API endpoints can now live inside subfolders. By using the “>” symbol in your OpenAPI tags (like Pets > Details), you can create a two-tiered folder structure. When you import or resync your spec, Document360 recognizes this setup automatically, offering a much cleaner, more intuitive layout. No more scrolling through endless flat lists or struggling to find related endpoints buried in different sections.

Altogether, these changes make managing large documentation libraries easier and more consistent while helping teams work more efficiently.

Turning Challenges into Seamless Solutions

The difference between good documentation and great documentation often comes down to removing the small frictions that accumulate over time, and that’s exactly what these updates deliver. Document360’s new features aren’t just upgrades; they’re thoughtful fixes to the day-to-day challenges faced by content teams, managers, and users alike. By turning complex processes into something intuitive, Document360 makes it easier than ever to build a knowledge base that truly works for everyone.

Dive in today and discover how these updates can elevate not just how you manage content, but how effectively your documentation serves everyone who depends on it.