Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Jul 22, 2019 • Document360 Team
Delivering good SAAS customer support is key to long-term success. That much is …
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. …
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role …
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those …
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 16, 2019 • Tom Hooker
Around 85% of executives believe that delivering a great experience gives companies an …
Feb 15, 2019 • Noel Ceta
Customer churn also referred to as customer attrition, is a business metric that …
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the …
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service …