Jubina Prabhakaran's Articles
Open Source Help Authoring Tools: The Pros and Cons
Mar 15, 2019 • Jubina Prabhakaran
Your product needs great customer service. A crucial part of this is providing documentation to help...
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Jubina Prabhakaran
Customer churn also referred to as customer attrition, is a business metric that directly represents...
What Is a Knowledge Base and Why Do You Need One?
Dec 18, 2018 • Jubina Prabhakaran
Feeling inundated with the data and constantly searching for a small piece of information from the h...
SEO Best Practices for Optimizing a Knowledge Base
Dec 17, 2018 • Jubina Prabhakaran
Do you want to learn how to optimize your knowledge base for both internal search and search engines...
5 Alternatives to Zendesk Knowledge Base for 2026
Dec 6, 2018 • Jubina Prabhakaran
Zendesk has been helping support teams since 2017 by building help articles, linking them to tickets...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...
Strategic Approach to Use Knowledge Base as Marketing Tool (...
Oct 24, 2018 • Jubina Prabhakaran
Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS ...
Essential Knowledge Base Best Practices for Better User Expe...
Aug 6, 2018 • Jubina Prabhakaran
Do you want to enhance your knowledge base user experience Want to know what the knowledge base best...