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AI Premium Suite
Capture and add interactive demos, screen captures, and video recording – without leaving your knowledge base.
Trusted by global brands
Add Interactive Demos
- Embed click-through video-style tutorials directly in articles.
- Build guided, clickable walkthroughs with tooltips, hotspots, and voiceovers.
- Accelerate onboarding and self-service adoption by letting readers learn by doing.
Record and Add Video
- Record and add videos directly to articles through extensions.
- Embed/upload videos from platforms like YouTube/Vimeo.
- Provide rich-media explanations for updates or feature launches, ensuring readers stay engaged.
Screen Capture & Annotation
- Screenshot a highlighted section, browser tab, or open window.
- Add visuals directly into articles for frictionless inline updates.
- Perfect for highlighting changes or guiding users through complex steps.
Step-by-Step Guides
- Build procedural documentation that users can follow without confusion.
- Perfect for onboarding, troubleshooting, and recurring workflows.
- Seamlessly integrated into Document360’s editor, complete with snippets, formatting, and version control.
Role-based business outcomes
Empower writers to move beyond text by embedding step-by-step guides, annotated screenshots, and interactive demos. This transforms complex technical documentation into approachable, visual resources – reducing support tickets and driving stronger user adoption.
Product managers can quickly capture and showcase new features or workflows through video and screen captures. This makes communicating product changes to internal teams and customers far more efficient than relying on lengthy presentations or live demos.
Interactive demos and videos become a frontline self-service layer, helping customers resolve issues without raising tickets. This reduces workload for agents, accelerates resolution times, and improves the overall customer experience.
Training teams can build immersive guides and demos directly into the knowledge base, ensuring consistent onboarding and learning experiences. This scales training without additional headcount or repeated live sessions.
Explainer videos and demos can be repurposed to showcase product capabilities, boosting engagement and reducing the friction of first-time adoption.
The world’s top companies
trust Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
Supercharge internal guides to resolve issues faster
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