Turn Documentation into Guided Experiences: Step-by-Step Guide & Widget Deep Dive

Still spending hours creating tutorials, walkthroughs, and support content manually? There’s a smarter way.

Join us for a live session where we’ll introduce Step-by-Step Guide and Knowledge Base Widget – two powerful features in Document360 designed to simplify customer onboarding, improve self-service support, and deliver a seamless user experience without extra development effort.

What You’ll Learn:

• Step-by-Step Guide: How to create interactive, sequential walkthroughs with tooltips, clickable hotspots, and screen recordings to guide users through any process.
• Knowledge Base Widget: How to embed your knowledge base directly inside your product or website, allowing users to search, view articles, and contact support without leaving their current screen.
• Real-life use cases & live walkthroughs – see how product teams are reducing tickets and improving adoption.
• Best practices for onboarding, technical support, and feature education.
• Q&A with our product experts to get your specific questions answered.

Who Should Attend?

Technical writers, customer success teams, product managers, and anyone who wants to make their documentation and support more interactive, accessible, and scalable.

About the speaker

Vaishnave Jayaraman is our Customer Success Manager at Document360. With more than 3 years of experience in customer success and a deep understanding of Document360, Vaishnave has helped numerous customers drive adoption, streamline processes, and overachieve measurable outcomes.