The art of feedback: Technical writing edition

One essential element in technical writing is feedback!

In this session, Sneha Pandey, a technical writer at OpenText, explored the significance of feedback during peer and Subject Matter Expert (SME) reviews, emphasizing how it enhances teamwork and strengthens the writing process.

Key takeaways

The Importance of Feedback in Technical Writing

Feedback is essential for improving technical documents’ clarity, accuracy, and usability. It helps writers understand their audience’s needs and expectations, leading to more effective communication.

Techniques for Providing Constructive Feedback

We explored various strategies for delivering feedback that is not only constructive but also actionable. Key techniques include:

• Be Specific: Instead of vague comments, provide clear examples of what works and what doesn’t.
• Focus on the Content: Address the material rather than the individual, ensuring that feedback is objective and professional.
• Encourage Dialogue: Foster an open environment where writers feel comfortable discussing feedback and asking questions.

Common Pitfalls to Avoid

We identified frequent mistakes in the feedback process, such as:

• Being Overly Critical: Avoid harsh criticism that can demotivate writers.
• Neglecting Positive Feedback: Balance constructive criticism with positive reinforcement to encourage growth.
• Lack of Follow-Up:Ensure feedback leads to actionable steps and follow-up discussions to track progress.

About the Speaker

Sneha Pandey is a seasoned technical writer with 8 years of experience at OpenText, Hyderabad. She specializes in crafting clear, user-focused documentation, including API guides, technical manuals, and end-user content, that makes complex concepts easy to understand. Collaborating closely with developers and SMEs, Sneha is passionate about creating high-quality content that enhances the overall product experience.