In Document360, Categories are used for organizing and/or display of certain buckets of knowledge base. It works like a folder that contains a group of related content. Categories and sub-categories provide a clean structure for the documentation.
Based on your requirement, you can organize your documentation into a category hierarchy structure — which can go up to six-levels
Using an article template is a great way to speed things up for creating documentation that follows a similar structure. A few templates are provided, but you can also create your very own templates as well. Use the import function when you have a large volume of documentation to bring into your project.
It’s crucial to plan your documentation structure and align it with your user’s needs before starting to build your knowledge base. Check out Document360 today, and make sure you position your articles correctly in the right categories, and help the customer embark on a self-learning journey with your Knowledge base.
Here is an elaborate guide for you to refer to: Categories