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Knowledge base
Are you struggling with high volume of support tickets?
Reduce them with Document360
Build an AI-Powered knowledge base that delivers instant help to your customers and empower support agents with comprehensive resources for faster issue resolution.
Chosen by industry leaders worldwide
Take a quick tour
Why knowledge base matters
of customers try to solve issues on their own before contacting a support agent.
of an employee’s workweek is spent searching for information.
of customers expect an immediate response to customer service inquiries.
Do it all with Document360
Public
Allow customers to access how-to guides, FAQs, and troubleshooting resources via a public help center, and enable readers to follow articles or categories to receive email updates on changes.
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Private
Enable your support team to access internal information such as SOPs, user guides, onboarding docs, internal documentation. Document360 ensures everything is organized and easy to access, supporting your team and users at every step.
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Mixed
Combine the best of both worlds by offering public access to general resources and keeping internal information private.
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What makes
Document360 different
Provide faster answers with AI
Unlike a traditional knowledge base, your customers are not restricted to Google like search to find help. With Ask Eddy, ChatGPT like AI search, users can instantly find answers to complex questions, enhancing their experience and saving valuable time.
Keep articles organized
Organize large volume of help articles in your knowledge base by efficiently categorizing your content. Improve information discoverability, reduce search time, and make it easier for users to navigate through your knowledge base.
Measure article performance
Track metrics such as views, search queries, geography and beyond to know how users are interacting with your knowledge base. Document360 reveals what your users are searching for but can’t find, helping you create the content they need most.
Make your content easy to find
Optimize your knowledge base for search engines with our SEO tools. Boost your visibility on search engines, drive traffic and ensure that information is easily discoverable for everyone.
Easy to customize and style
Incorporate your own CSS and JavaScript to style your knowledge base with custom domains, videos, codes, tables, and more. Deliver a visually appealing site that meets your brand guidelines.
Read what users love about Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman | Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien | CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel | Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák | Communications and PR Manager, Comgate
Top choice on G2, Capterra, and beyond…
