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Confluence VS Document360

Comparing Confluence to Document360

Comparing Confluence to Document360

Knowledge management software is a popular category of software with thousands of products to choose from. Atlassian’s Confluence and Document360 both fall under this category because they can help you manage your organisation’s knowledge. You can use both of these products to create knowledge bases that benefit both your team and your customers. 

However, there are some key differences between these two products that you need to know when making a software choice for your organisation. 

What is Confluence?

Confluence is a team workspace built for internal collaboration. It’s designed to work alongside Jira Software and Jira Service Management. Confluence makes it easy for your team to share information with each other in a wiki-style interface. You invite team members to collaborate with you. 

In Confluence, you create pages that live in spaces, and they can be shared with individual team members. Pages should be related to each other in some way, and you can have as many workspaces as you like. Spaces can be: 

  • Team spaces – they encourage team members to work together towards common goals. You might create a team space for your Marketing team.
  • Software project spaces – Keep track of individual initiatives and projects. You might create a project space as a single source of truth relating to everything your company is developing in a new feature. 
  • Documentation spaces – Use Confluence to organise technical documentation in one place for team members to use.
  • Knowledge base spaces – For storing answers to common questions that would be beneficial to your team, such as policy clarifications and IT solutions.
  • Personal spaces – Use it to organise your own notes, keep track of personal goals, or draft proposals for projects. 

In contrast, Document360 is custom-built to provide a knowledge base for your team. Your knowledge base can be public or private – if private, you can restrict access via login or by IP address

Confluence is very much built for internal teams, whereas with Document360 you have the choice of both internal or external audiences. The main way to share a Confluence workspace with an audience is by inviting your colleagues to the software, but you can make your workspaces public to share with customers.

Common use cases for Confluence

Confluence was built for several use cases and you need to think about whether Confluence will be useful to you as a company. Here are the use cases. 

Knowledge Management

Confluence will be the central source of truth for your team. Document HR and legal policies, best practices, and technical knowledge. Write troubleshooting articles, tutorials and how-tos. Communicate changes to products, APIs, and other services. 

When sharing internal policies and procedures with Confluence, consider having a workspace for each area, such as HR, legal and IT. If you’re using Confluence to share articles with customers, you could have a separate space for each product or service. 

Project collaboration

You can collaborate with partners across your company to manage projects, launch strategic initiatives and roll out products and features. You might have a project for Product Managers, designers, and developers to define product requirements and technical specifications. 

Your marketing and product team might create a customer comms plan for an upcoming release. Researchers can get input on plans for a user study and they can share the results with stakeholders. 

Employee engagement

Confluence can be used to create an intranet where your team can share news, communicate, and share wins together to build employee engagement. You can use Confluence to share announcements that creates an open culture and keeps employees informed about your company. 

You can write blog posts to introduce yourself to the team, share learnings from webinars or conferences, or let your team know about your work. You can set up blogs in every space and encourage your team to talk about their work, or ask new hires to write a blog post introducing themselves. 

Using Confluence for a knowledge base

The first step with Confluence is creating a space. You select Create Space and the Knowledge base. This comes with a pre-loaded template for you to start adding your documentation to the knowledge base. 

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Each space comes with an overview that you can customise to tell your colleagues what this space is about. If you used a template like we did for knowledge base, then the space comes with features to help you make the most of the space. 

 

You can use Confluence’s in-built templates to build your own knowledge base for your team. You can add pages and sort them into categories. You can customise your space overview by selecting the pencil icon and adding your own information regarding what the space is about. Add colleagues to your workspace by selecting the share button. 

If you want to make your knowledge base public, you have to change the permissions in the Global Permissions section under settings. This means your knowledge base can be viewed by people outside your organisation such as customers, and you can make a self-service knowledge base to help them troubleshoot problems with your products and services. 

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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Creating a knowledge base with Document360

Document360 was custom-built for creating internal knowledge bases or self-service knowledge bases. It’s easy to get started in just a few clicks. 

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When you create your account with Document360, your knowledge base is set up and ready to go. All you need to do is start adding documentation in the editor and deleting the content that comes pre-loaded with your account. 

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It’s as simple as selecting your category and clicking the “add article” button. You will be prompted to enter a title and taken to the editor. 

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When in the editor, you can create your documentation in Markdown or use the WYSIWYG editor for formatting articles. 

With Document360, you have the ability to customise your knowledge base website. Just head over to the homepage builder page and play around with the settings. The homepage builder comes set up as a sophisticated knowledge base but you can add and remove features to customise it to how you like. 

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You can change the colours of the background and font to bring your knowledge base into line with your company branding. You have the option to hide the search bar. If you scroll down, there are category options to choose from and you can add or subtract categories.

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Document360 also comes with in-built analytics to tell you how your content is performing. You can view total likes, total dislikes, total views, and also the searches that customers have conducted in your knowledge base. 

Final remarks

In Confluence, you have the ability to create a customer-facing knowledge base for your team. However, the software is really designed for internal collaboration and that is where the bulk of its features falls. Document360, on the other, was custom-built for knowledge bases and you can get up and running as soon as you create an account. 

If you want to choose team collaboration software, then Confluence is a better choice than Document360. You can make wiki sites and share them with your teams easily, and invite other members to collaborate with you. 

Document360 is the clear win for knowledge bases, and you can easily customise your knowledge base to look like part of your company brand. Adding content is as simple as clicking a button and you can collaborate with other authors to produce professional documentation. 

 

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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