We at Document360 offer robust knowledge base site security. So only authorized users can access the content and there are three available site access settings available.
𝐏𝐮𝐛𝐥𝐢𝐜: A public knowledge base site like a user manual, FAQ page, product documentation, and troubleshooting guides is accessible by everyone on the web. The published content of the knowledge base site can be accessed with direct links or via search engines on the web browser.
𝐏𝐫𝐢𝐯𝐚𝐭𝐞: A Private knowledge base such as employee handbook, Standard operating procedures & internal policies content is only accessible to specific people with a reader account or team account, and it is not open for the public to see. When a knowledge base is set to private, readers must sign in with their credentials to view articles.
𝐌𝐢𝐱𝐞𝐝: A hybrid site access setting that allows parts of the knowledge base to be public and parts of the knowledge base to be private access only for reader accounts with login credentials.
You can create reader accounts for your private knowledge base and grant them access to the material. You may also create reader groups for a select subset of customers to view a specific set of material.
The Readers self-registration feature allows a user to register for a reader account without being invited by a member of the project team. Share the URL of your knowledge base site with the users who want to self-register. Users can also configure the Document360 knowledge base to deny new readers self-registrations with email addresses from a specific domain.
The IP restriction provides additional level security for the knowledge base by either restricting or allowing access to user-designated IP addresses.
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